PENNYMAC

KRISTY K. 

on Birdeye

5 years ago

From the very first call inquiring about a Refi to closing everything was very smooth. Hector was very thorough and kept in contact and answered the one or two questions I did have. 

Michael R. 

on Birdeye

5 years ago

The continual updates anytime I requested an update. 

GEORGE C. 

on Birdeye

5 years ago

It all started with my first call, and being helped by Ms. Quintrell Hillard. She was very nice, made it all easy. She broke the entire loan down, from applying thru to closing costs. Next, Ms. Nicole Graham, who requested the paperwork I needed to produce. She was very patient with us. Then came John. Mr. John Buchanan. I don't think I've ever worked with someone through the refinancing process that was as kind as he. Mr. Buchanan put the process over the top. Thanks to PennyMac's great team! 

MICHAEL C. 

on Birdeye

5 years ago

More accurate timeframe. 

Eric C. 

on Birdeye

5 years ago

All 

Joel C. 

on Birdeye

5 years ago

I kept receiving requests for the same documents more than once. I would up load them in the portal then was asked for them again so I started attaching them to my loan officers email. The other issue was I had to send bank statements many times because the balance in the account was less than the cash to close. That irritated me because they were not static accounts so over all this closing process was not a great experience and this was far from my first close. 

KIMBERLY H. 

on Birdeye

5 years ago

Put off for weeks 

JOHN A. 

on Birdeye

5 years ago

I am glad I was able to refinance with such a great company that’s has high standards for excellence 

DAVID M. 

on Birdeye

5 years ago

Better communication. Promised follow up phone calls missed. Multiple phone calls with little to no answers or follow up.