PENNYMAC

George T. 

on Birdeye

4 years ago

personnel helpful and prompt. did not always seem to understand rural limitations for internet and cell service that often complicated communications and times documents were due, but were helpful and courteous in overcoming these obstacles. 

KRISTEN H. 

on Birdeye

5 years ago

I was unable to reach Robbie Winkler or get anyone on the phone despite communications over a series of weeks via voicemail and email. This meant we brought a check for the wrong amount to closing. I felt Pennymac was incredibly communicative when they were selling us on a refinance. However, once we decided to go with them we were highly dissatisfied with the level of communications. 

Carol R. 

on Birdeye

5 years ago

My'Esha was wonderful - but the entire process was WAY too long and arduous. I began my refi in early August and did not close until 12/14. My credit score is excellent, and I had an excellent payment history with PennyMac for 2.5 years prior to the refinance. I had to supply paystubs repeatedly because it kept dragging out - and multiple times I was asked for bank statements - even though I had no cash required to close. My closing amount had to be corrected TWICE. 

Gretl C. 

on Birdeye

5 years ago

Just Okay 

ZAHARI Z. 

on Birdeye

5 years ago

Good Job all together.... 

AISHA H. 

on Birdeye

5 years ago

Mrs. Boyd displayed excellent customer service skills, she was very attentive and made sure I completely understood every step throughout my refinance process! She made the process so much easier. Thanks for everything it was a pleasure working with you!!! 

ALEJANDRA AVILA J. 

on Birdeye

5 years ago

DIFFERENT AMOUNTS.($) 

Julio M. 

on Birdeye

5 years ago

Great service from start to finish! Highly recommend 

PHILLIP L. 

on Birdeye

5 years ago

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