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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My'Esha was wonderful - but the entire process was WAY too long and arduous. I began my refi in early August and did not close until 12/14. My credit score is excellent, and I had an excellent payment history with PennyMac for 2.5 years prior to the refinance. I had to supply paystubs repeatedly because it kept dragging out - and multiple times I was asked for bank statements - even though I had no cash required to close. My closing amount had to be corrected TWICE.
Just Okay
Good Job all together....
Mrs. Boyd displayed excellent customer service skills, she was very attentive and made sure I completely understood every step throughout my refinance process! She made the process so much easier. Thanks for everything it was a pleasure working with you!!!
DIFFERENT AMOUNTS.($)
Great service from start to finish! Highly recommend
The overall time frame was months overdue. I don't blame the agent. I think that Nick was working very hard, and he was very responsive in email. But something glitched up this process into extra innings. As a result, I paid at least $2k over the period of about 4 months for previous loan than I would have. Repeated requests for updated bank documents over the extended time frame doesn't speak well of PennyMac dedication to meeting customer needs.
Thank you
Lauren has been very helpful and sent us messages or call when she needed to update us. We are grateful for making our refinancing experience painless.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.