PENNYMAC

KRISTEN H. 

on Birdeye

4 years ago

I was unable to reach Robbie Winkler or get anyone on the phone despite communications over a series of weeks via voicemail and email. This meant we brought a check for the wrong amount to closing. I felt Pennymac was incredibly communicative when they were selling us on a refinance. However, once we decided to go with them we were highly dissatisfied with the level of communications. 

Carol R. 

on Birdeye

4 years ago

My'Esha was wonderful - but the entire process was WAY too long and arduous. I began my refi in early August and did not close until 12/14. My credit score is excellent, and I had an excellent payment history with PennyMac for 2.5 years prior to the refinance. I had to supply paystubs repeatedly because it kept dragging out - and multiple times I was asked for bank statements - even though I had no cash required to close. My closing amount had to be corrected TWICE. 

Gretl C. 

on Birdeye

4 years ago

Just Okay 

ZAHARI Z. 

on Birdeye

4 years ago

Good Job all together.... 

AISHA H. 

on Birdeye

4 years ago

Mrs. Boyd displayed excellent customer service skills, she was very attentive and made sure I completely understood every step throughout my refinance process! She made the process so much easier. Thanks for everything it was a pleasure working with you!!! 

ALEJANDRA AVILA J. 

on Birdeye

4 years ago

DIFFERENT AMOUNTS.($) 

Julio M. 

on Birdeye

4 years ago

Great service from start to finish! Highly recommend 

Andrew C. 

on Birdeye

4 years ago

Thank you 

SOL A. 

on Birdeye

4 years ago

Lauren has been very helpful and sent us messages or call when she needed to update us. We are grateful for making our refinancing experience painless.