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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a great experience. Everything went great!!
Communicate early and often. I ended up being deployed at the last minute, but as a precaution I had uploaded a POA and letter in the online portal and discussed this several times with Denny. Each time it was like the first, as in he never once looked to verify PennyMac in fact had the POA. It wasn’t until I got back from my deployment to find out that my loan had been canceled because they couldn’t get ahold of me, and didn’t know they had the POA for my wife to sign for me the whole time.
You need to get your paperwork straight, as I have been sent e-mail asking for documents that had already been received or were not needed, which is confusing to say the least. Also, after closing we find that we needed to e-sign another document that was missed or not presented at closing. I am happy to save money be refinancing, but I did not like trying to deal with several different people sending me conflicting e-mails.
My overall refinance with PennyMac was handled professionally and accurately. All of my objectives were met. I'd recommend PennyMac to my neighbors and friends
Highly professional team
n/a
Joseph was great with keeping us updated throughout the entire process..thanks!
Brittany was a pleasure to speak with. Being happy over the phone is sometimes hard to hear on the phone but Brittany seemed Happy every time we spoke.
I never could get a hold of Dieon when I had a question and we didn't close on the day we were suppose to and nobody called me and I lost a few hours of work. I still have not gotten anything done or paid off when I was told by the Atty that came to my job last friday that Monday everything will be paid and done. I have reached out to her and she said maybe in a few days then I get a email from penny mac saying loan funded and now it might be another 3 days.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.