PENNYMAC

Lyle P. 

on Birdeye

5 years ago

Bo 

ROBERT R. 

on Birdeye

5 years ago

From the beginning to the end the people who we talked to were very kind and professional BUT THE AMOUNT IF TIME IT TOOK TO CLOSE WAS RIDICULOUS ! This is something that should be said right at the beginning. Because Penny Mac already had our mortgage we thought this would be quite simple. More should have been said UP FRONT about the wait due to Covid and low rates! We made specific plans for other home projects because of the new financing and the dominó effects were very frustrating. 

JUAN R. 

on Birdeye

5 years ago

The entire process was smooth for sure. I have done several refinances with other companies and Penny Mac by far was the smoothest. My closing was actually sooner than I expected. As far as I am concerned, I will remain with Penny Mac. Thank you for great service! 

TODD B. 

on Birdeye

5 years ago

More clarification on how to respond to emails sent. I had to provide title company information multiple times. 

Ashraf A. 

on Birdeye

5 years ago

Thank you 

ERNIE C. 

on Birdeye

5 years ago

Courteous, Prompt, Helpful and thorough staff 

Kristi P. 

on Birdeye

5 years ago

Process was fast and easy - great communication and support. 

Martin P. 

on Birdeye

5 years ago

My'Esha Allen performed a fine job keeping us informed about all documents and information needed to keep the process moving along. All voice mails that I had to leave were promptly responded to mostly by phone contact. I would rate the service at 5 stars. 

Susan Van B. 

on Birdeye

5 years ago

Deion was great to work with. He was timely in his responses and made me feel comfortable with the process. Thank you!