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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My'Esha Allen performed a fine job keeping us informed about all documents and information needed to keep the process moving along. All voice mails that I had to leave were promptly responded to mostly by phone contact. I would rate the service at 5 stars.
I was sold from the very first conversation I had with him!
The process from start to finish was handled professionally and in a timely manner. Thanks, PennyMac!
Deion was great to work with. He was timely in his responses and made me feel comfortable with the process. Thank you!
The closing disclosures or rather the explanation by the customer service representative did not accurately calculate the cash to close. It was stated I won’t have any closing costs. Then at closing I had $223 to pay versus receipt of funds which is what I was led to believe. Additionally the escrow calculation at closing has both homeowners insurance and taxes. Previously for our other loan only taxes were included in our escrow as we pay our home owners insurance separately.
Great smooth experience. All documents and timeframe were clearly explained. Great staff
Very organized!
The whole process was a nightmare , we started with one loan officer and we didnt hear anything for day or weeks , my wife and I kept calling nobody called back, finally somebody called back just let us know that out loan office quit his job and the new loan officer was the same, they never returned calls ir email, till this day my wife called asking him about what to do the house insurance and no call back yet, their customer service skills are horrible, I will never ever refinance with you!!!
Only drew took any initiative to call me with info
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.