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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was fast and easy - great communication and support.
Great service, everything done on time, locked us into the lowest rate, gave telephone updates and treated us with respect. What's not to like?
This was such a simple process from start to finish, we actually closed quicker than anticipated. We were kept informed all the way thru the process
My'Esha Allen performed a fine job keeping us informed about all documents and information needed to keep the process moving along. All voice mails that I had to leave were promptly responded to mostly by phone contact. I would rate the service at 5 stars.
I was sold from the very first conversation I had with him!
The process from start to finish was handled professionally and in a timely manner. Thanks, PennyMac!
Deion was great to work with. He was timely in his responses and made me feel comfortable with the process. Thank you!
The closing disclosures or rather the explanation by the customer service representative did not accurately calculate the cash to close. It was stated I won’t have any closing costs. Then at closing I had $223 to pay versus receipt of funds which is what I was led to believe. Additionally the escrow calculation at closing has both homeowners insurance and taxes. Previously for our other loan only taxes were included in our escrow as we pay our home owners insurance separately.
The whole process was a nightmare , we started with one loan officer and we didnt hear anything for day or weeks , my wife and I kept calling nobody called back, finally somebody called back just let us know that out loan office quit his job and the new loan officer was the same, they never returned calls ir email, till this day my wife called asking him about what to do the house insurance and no call back yet, their customer service skills are horrible, I will never ever refinance with you!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.