PENNYMAC

Brian D. 

on Birdeye

5 years ago

My’Esha was great. The whole process took longer than we expected but she kept us up to date and was on top of it the whole time. 

MATTHEW D. 

on Birdeye

5 years ago

The process took 90 days to close. Many weeks went by without any communication. I would always initiate calls and leave voicemails. Was told around day 75 that she does not listen to them. Never got an accurate update on my loan process. Closing documents did not match final documents, and were wrong many times. The process was the worst I’ve ever experienced and will never work with PennyMac in the future for refinancing. 

KEHINDE O. 

on Birdeye

5 years ago

Great experience 

CHRISTOPHER G. 

on Birdeye

5 years ago

If someone would have assumed the responsibilities of the team leader while he was out for an extended period. Due to his absence it caused a huge lack of communication and I was about to walk and find someone else to secure my loan with. Not sure why when you start the process of Refinancing your current loan you have no connection to the actual company anymore and only get to contact the team leader of the loan process. This makes for poor customer service and bad reviews. 

Rodney J. 

on Birdeye

5 years ago

Very helpful and courteous. Nicholas was very professional and made our experience nice and easy! Thank you! 

JONATHAN C. 

on Birdeye

5 years ago

The process was so easy. 

CHRISTOPHER B. 

on Birdeye

5 years ago

Robert Winkler did a great job keeping me informed, everything went smoothly. 

WILLIAM H. 

on Birdeye

5 years ago

I would also like to thank Mona for prompt response to our calls. 

Thad P. 

on Birdeye

5 years ago

Considering the climate of the market Penny Mac has done a great job getting my mortgage closed in a timely way. Thank you all for a great experience.