PENNYMAC

IRVING Sanchez A. 

on Birdeye

5 years ago

Service was great. Closing was sooner than I expected. 

David H. 

on Birdeye

5 years ago

Very easy process. Great communication. Fast processing. 

Michele D. 

on Birdeye

5 years ago

I heard from my loan processor Nick Batten every week to keep me updated. He called me when documents were needed immediately. He helped me understand the process and answered all of my questions without making me feel uncomfortable. I appreciated all of his assistance throughout this whole process. Nick made this process a lot easier than I expected. Thanks to the whole PennyMac team. 

D L. 

on Birdeye

5 years ago

The staff, Brittany and Jason are fantastic. They are ready to help make your process easy. I have recommended Jason to a friend for his refinance and will continue to do so as often as possible. 

Eileen A. 

on Birdeye

5 years ago

Took longer than I expected and I really didn’t not know why. Various communication with various persons along the way was confusing. 

KEHINDE O. 

on Birdeye

5 years ago

Great experience 

CHRISTOPHER G. 

on Birdeye

5 years ago

If someone would have assumed the responsibilities of the team leader while he was out for an extended period. Due to his absence it caused a huge lack of communication and I was about to walk and find someone else to secure my loan with. Not sure why when you start the process of Refinancing your current loan you have no connection to the actual company anymore and only get to contact the team leader of the loan process. This makes for poor customer service and bad reviews. 

DAVID N. 

on Birdeye

5 years ago

Please be consistent with your terms: the original loan officer (Neal) and I were agreed with one figure of closing costs and the next one (David) were revising the figures to another numbers. The rate lock is not transparency to us since rate have been dropping and the rate was not revised accordingly. Please have all verbal communications documented/transcribed in writings so we will not be in this situation in the future. This is not a good way to treat your long-time (6-yrs +) customer. 

Phillip P. 

on Birdeye

5 years ago

The time frame is all really. It took 2 months longer to close than what was said to us in the beginning processes. When we got a chance to finally communicate about things it started going a bit faster. When we spoke to anyone from the penny mac team by phone they where very nice and pleasant to speak with. That made the process better on our end. We do thank the team for there hard work in getting this done for us.