PENNYMAC

ADIL G. 

on Birdeye

5 years ago

I expected to be contacted when the loan was closed to cancel my auto pay in time. However, the loan was funded the same Day my auto pay was due so I made the payment to ensure I was not penalized for late fees. It takes up to 3 days to get my money back electronically. Also, I had to sign closing docs twice due to an error on the loan number. Just disappointed I was not personally contacted to let me know the loan funded so I could have cancelled my payment and waste my time to get my money. 

Matthew L. 

on Birdeye

5 years ago

A prompt and smooth process with clear and concise communication. 

CARL K. 

on Birdeye

5 years ago

Great is all I can say about the Professioal way my experience was handled by PennyMac 

William W. 

on Birdeye

5 years ago

It was difficult reaching Joe. It took several attempts by email and phone to get one reply. He still had not answered our last question re closing fees. When i asked to soak to another agent, i was told no one else could assist in any way. I was left waiting for Joe. A second poc would be appreciated. 

Clarence S. 

on Birdeye

5 years ago

Great and accurate service provided 

Carl E. 

on Birdeye

5 years ago

Dennis had my loan all jacked up and scheduled closing without sending me final documents although I requested them. At close I refused to sign. After getting managers involved my loan was fixed and was able to close. 

ROSITSA P. 

on Birdeye

5 years ago

Great service and great communication 

Blake M. 

on Birdeye

5 years ago

After I had a hard time using the website, they sent out a very nice pafybto assidt with my wife and I to complete the required documents. 

Brandon D. 

on Birdeye

5 years ago

Service was very good!