PENNYMAC

CHAD W. 

on Birdeye

5 years ago

Provide better and more accurate details and not have the closing delayed multiple times 

JAMES H. 

on Birdeye

5 years ago

It was a fast and easy transaction. I would recommend pennymac to others for sure! 

Suzanne M. 

on Birdeye

5 years ago

Nathan Hoffman was an excellent loan officer 

Sandra H. 

on Birdeye

5 years ago

Title company was negligent in identifying who needed to sign. Incorrectly identified a line of credit that was not associated with this property. Failed to mail closing documents to the notary, but instead sent them to the property. All this resulted in the closing being delayed and rescheduled 3 times. We still have not closed when we should have 3 weeks ago. Very frustrated with the closing process. The initial part of the process was fine. 

JOEL P. 

on Birdeye

5 years ago

Michael Kramer was extremely unresponsive during the process. He only responded when he needed something. It was so frustrating not knowing what was happening to our refinance. Whenever I called him he rarely ever called back. I'm so happy that Nathan took over. Nathan was very responsive, he called me to keep me updated at lest once a week. And whenever I called him he called back with the hour. If it was not for Nathan, we would still be waiting. 

Angelica Raya T. 

on Birdeye

5 years ago

no requesting letter to explain why I make deposits to my bank account 

Neil H. 

on Birdeye

5 years ago

Getting the correct changes to the documents done was painful. I honestly didn't think it would happen. 

Debra R. 

on Birdeye

5 years ago

This was much easier process than I ever anticipated. 

Debbie R. 

on Birdeye

5 years ago

My refi was fast and easy.