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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Title company was negligent in identifying who needed to sign. Incorrectly identified a line of credit that was not associated with this property. Failed to mail closing documents to the notary, but instead sent them to the property. All this resulted in the closing being delayed and rescheduled 3 times. We still have not closed when we should have 3 weeks ago. Very frustrated with the closing process. The initial part of the process was fine.
Better communication
Good experience
Everything went smoothly. Thank you
Denny's service was a BIG DISAPPOINTMENT, however when Nick Hagan stepped in, the level of service was immediately at the level I expected. Keeping this as brief as possible: - Denny's communication skills: 1 out of 10. Drops the ball, does not see issues thru competion, caused my closing to delayed - Denny does not acknowledge his faults, rather lies. He insisted I told him I was "unemployed" which is FALSE. I told him I changed jobs to take a promotion. The phone recording can be heard.
PennyMac was consistently contacting me with updates on the loan application and closing process. Anytime that I had questions, I received an answer promptly and fully.
Winkler and Braxton Bearden are the BEST
We had NO proactive communication what-so-ever. We were constantly wondering what was going on and had to call and ask every time. No word from PennyMac for months at a time and we kept receiving a loan payoff demand letter which our representative was very vague about. The whole process just reeked of horrible communication.
The communication was difficult. Responses to email was sporadic and calling was unclear to maneuver through menus to get to a person. My loan started in July and didn't close until the end of October. I was never really given a good reason why it was taking so long. Should have had more regular communications.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.