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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication
Good experience
Everything went smoothly. Thank you
Denny's service was a BIG DISAPPOINTMENT, however when Nick Hagan stepped in, the level of service was immediately at the level I expected. Keeping this as brief as possible: - Denny's communication skills: 1 out of 10. Drops the ball, does not see issues thru competion, caused my closing to delayed - Denny does not acknowledge his faults, rather lies. He insisted I told him I was "unemployed" which is FALSE. I told him I changed jobs to take a promotion. The phone recording can be heard.
PennyMac was consistently contacting me with updates on the loan application and closing process. Anytime that I had questions, I received an answer promptly and fully.
Winkler and Braxton Bearden are the BEST
We had NO proactive communication what-so-ever. We were constantly wondering what was going on and had to call and ask every time. No word from PennyMac for months at a time and we kept receiving a loan payoff demand letter which our representative was very vague about. The whole process just reeked of horrible communication.
I needed special help working electronically and I was patience guided through the process.
A very smooth and professional experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,414 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.