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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There was a significant amount of verbal information that did not equate to written estimates from the PennyMac team. PennyMac is fortunate that we decided to stay the course and complete our refinance with them. We literally suffered significant and real anxiety due to several mistakes and miscommunications from our processing team. How much easier could PennyMac have had it with a customer than with us? Excellent credit, existing customer? Mona Gleghorn saved this deal. Wouldn't do it again.
Better communication
Good experience
Everything went smoothly. Thank you
Denny's service was a BIG DISAPPOINTMENT, however when Nick Hagan stepped in, the level of service was immediately at the level I expected. Keeping this as brief as possible: - Denny's communication skills: 1 out of 10. Drops the ball, does not see issues thru competion, caused my closing to delayed - Denny does not acknowledge his faults, rather lies. He insisted I told him I was "unemployed" which is FALSE. I told him I changed jobs to take a promotion. The phone recording can be heard.
PennyMac was consistently contacting me with updates on the loan application and closing process. Anytime that I had questions, I received an answer promptly and fully.
Winkler and Braxton Bearden are the BEST
We had NO proactive communication what-so-ever. We were constantly wondering what was going on and had to call and ask every time. No word from PennyMac for months at a time and we kept receiving a loan payoff demand letter which our representative was very vague about. The whole process just reeked of horrible communication.
Working with PennyMac on my loan was quick and painless and with eSign the flow of documents is precise and secure.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.