PENNYMAC

Renee H. 

on Birdeye

5 years ago

PennyMac’s loan officers, mymacteam and all other people who I was working with help so much to be clear about the process and closing on our refinance. Thank you all. 

Anthony L. 

on Birdeye

5 years ago

Thanks 

JOHNNY O. 

on Birdeye

5 years ago

The process was very smooth, but since it was a refi from PennyMac to PennyMac, I had expectations that the refi team would understand the servicing side and would have alerted us to stop the auto-draft for our bi-weekly payments after the closing so money wouldn't have been taken out of our account that we will now have to wait for 20 days to get back. That was a little disappointing. Other than that, the process was smooth and all folks we spoke with were very professional and pleasant. 

Edward C. 

on Birdeye

5 years ago

. 

Joshua K. 

on Birdeye

5 years ago

Overall experience was everything we expected and more! PennyMac was amazing from the very start. Awesome communication , daily. If my husband had any questions they were answered right away. We’re so happy with PennyMac. 

NABEEL R. 

on Birdeye

5 years ago

Great experience! Much faster than we expected, and hassle-free. 

FREDERICK S. 

on Birdeye

5 years ago

Our re-fi went smoothly and quickly. We would highly recommend PennyMac. 

KEVIN N. 

on Birdeye

5 years ago

I felt like some of my questions were unanswerable, or they just didn't know how to answer it, and or it was treated as a chore. I also didnt get to close on time. But for the most part they did a good job with the documentation and especially with Alex communicating with me better than the other. 

Guy S. 

on Birdeye

5 years ago

I was quite impressed with how the process went is relatively smooth. Communication could be a little bit better however, when you did speak to someone they were clear concise and to the point.