PENNYMAC

Dale C. 

on Birdeye

6 years ago

Had to nothing but answer questions. Was good. 

MATHIAS L. 

on Birdeye

6 years ago

I work in a place where I don't always have my cell phone and asked to be have communications through email. Despite this, I kept receiving phone calls instead of email to discuss my loan. 

NICHOLAS N. 

on Birdeye

6 years ago

Great experience! 

ESTHER E. 

on Birdeye

6 years ago

The process was too long. I understand that the company was very busy, but there were unexplained delays and occasional miscommunications. In the end, all’s we’ll that ends well. Thanks. 

Shannon H. 

on Birdeye

6 years ago

Penny Mac loan officers were very professional and take the required time to answer your questions. They do not throw a bunch of information at you and leave you wondering what was said. They are a good company in my experience to deal with. 

STANLEY K. 

on Birdeye

6 years ago

The loan process was smoothest I have ever experienced. Time from start to finish was better than expected. The PennyMac team was great. 

Nicole V. 

on Birdeye

6 years ago

Communication is lacking. It's impossible to call and get someone on the phone who can answer questions and provide an update. Once my loan application was established, anytime I called I was automatically sent to my loan processor who never answered her phone and returned my voicemails 1-2 days later. When I did get her on the phone, she did answer all my questions and provided me with accurate information. She was out of the office for over a week and I was not able to talk with anyone. 

ERIC G. 

on Birdeye

6 years ago

Great experience from beginning to end. 

JULEE M. 

on Birdeye

6 years ago

Most of the Penny Mac team were fantastic to work with on my refinance. One of the team was so unpleasant to work with I would have dropped the process however Penny Mac listened and provided a new person, Nicholas, who was excellent. All in all the process went very smoothly and I saved a lot of money in the end.