PENNYMAC

Leon Bell S. 

on Birdeye

5 years ago

Even though i did not understand much of the process at the time with the help i received everything turn out great 

JEREMIAH A. 

on Birdeye

5 years ago

Nicholas was very communicative throughout the whole process. He was quick and very clear to explain to us what the next step was in refinancing our home. We never had to question whether or not we had uploaded the file correctly because we would receive a phone call thanking us for submitting the necessary documents. Everyone I spoke to was kind and friendly and I knew exactly where my application was in the process. I was thankful to be in the know. Thank you PennyMac and Nicholas Hagan. 

Farrah T. 

on Birdeye

5 years ago

The weekly calls advising the process was still moving forward instead of me having to call for update. 

Kevin F. 

on Birdeye

5 years ago

Sgt Kevin Foster My experience was very pleasant. They were very accurate and professional. Thanks Mr.Hagan 

Frederick S. 

on Birdeye

5 years ago

Your phone system needs improvement. I called many times and left messages with no reply. I was put in touch with an Amy Walker who doesn't even work for Penny Mac. I had many anxious moments during this process that I needed someone on the MacTeam to answer. I finally got through to Robert Winkler to answer questions. On a different note; I feel your "sign in to my account" is too much security. A time sensitive code is sent to my e-mail to have to put in during sign in is a bit much. 

Gary T. 

on Birdeye

5 years ago

none 

MICHAEL B. 

on Birdeye

5 years ago

Great experience. My Refi was super easy. I already had PennyMac so when I did the refi they only needed 8 documents. All of the fees added up to more than I was originally lead to believe. But the difference wasn’t too drastic. 

SHANE S. 

on Birdeye

5 years ago

The communication was clear and concise and everything was easy to understand and comprehend. Everyone was polite and friendly. The redundancy and government required forms are a little over the top, but that is no fault of PennyMac. I would definitely recommend PennyMac for their services to anyone. 

Erika W. 

on Birdeye

5 years ago

Nicholas was great, I think most of the issues were with the title companies, although there were some unexpected issues with documents at the end. Penny Mac worked overtime to correct mistakes made by previous title/mortgage companies when doing previous refi's, so I appreciate everyones efforts despite the delays at the end. Thank you Nicholas and everyone at Penny Mac!