PENNYMAC

Norman G. 

on Birdeye

5 years ago

My experience with Nicholas Batten was very good. He was very responsive to my questions. 

HOLLY J. 

on Birdeye

5 years ago

Left numerous messages on Friday did not get a call back until Tuesday the following week. 

ERIC S. 

on Birdeye

5 years ago

Great responsive service! 

Neil G. 

on Birdeye

5 years ago

Everything was communicated well in advance and all my questions were answered promptly. From start to finish this was the smoothest closing ever. 

Rolando P. 

on Birdeye

5 years ago

Thank you! 

Bart M. 

on Birdeye

5 years ago

great 

MICHAEL B. 

on Birdeye

5 years ago

Great experience. My Refi was super easy. I already had PennyMac so when I did the refi they only needed 8 documents. All of the fees added up to more than I was originally lead to believe. But the difference wasn’t too drastic. 

MOHAMMAD A. 

on Birdeye

5 years ago

Denny was very poor with communication. Was asking for same document multiple times and delayed my closing by couple of months. I had to work with his manager Jeff who resolved the issue in one day by clearing smoke on documentation request from under writers. Deeny had no intention or drive to help me and even for final loan numbers and closing I had to work with Nicholas. Worst experience ever. If we have loan processing officers like Denny, I will never recommend PennyMac to my friends 

Erika W. 

on Birdeye

5 years ago

Nicholas was great, I think most of the issues were with the title companies, although there were some unexpected issues with documents at the end. Penny Mac worked overtime to correct mistakes made by previous title/mortgage companies when doing previous refi's, so I appreciate everyones efforts despite the delays at the end. Thank you Nicholas and everyone at Penny Mac!