PENNYMAC

Mary O. 

on Birdeye

5 years ago

Great experience with all contacts at Penny Mac. 

Vernon C. 

on Birdeye

5 years ago

Great job Nicholas Hagan. Thanks 

MATTHEW B. 

on Birdeye

5 years ago

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JAMES R. 

on Birdeye

5 years ago

The PennyMac Team dropped the ball and let things hang for months. I finally had to get involved and make telephone calls and figure out what they did wrong. Once I communicated the requirements to them, the correct information was obtained and things started moving along. Timothy made multiple excuses on why he did not contact me by telephone. He said my phone went to message whenever he called but there's no record that he ever called. The Loan Officer reached me every time she called. 

HECTOR Barragan R. 

on Birdeye

5 years ago

If I could actually talk to someone right away, not get hung up on everytime I got transferred, if my loan officer would actually be available or at least call back (hard to reach/never called back), communication was garbage throughout whole my Mac team 

Walter S. 

on Birdeye

5 years ago

Great experience fast and smooth in all respects 

JEFFREY R. 

on Birdeye

5 years ago

PennyMac is a great mortgage company to work with. This will be our third time using them and would recommend them to anyone. 

Michael C. 

on Birdeye

5 years ago

Extremely professional staff. Every part of the process was efficient and we completed ahead of schedule. 

MATTHEW W. 

on Birdeye

5 years ago

I understand that we're living in different times right now, but a few things about the process could've gone better. 1) I confirmed with PM that my signing would take place at 10:30 a.m. on a Saturday. I then received a confirmation email from the notary for 1 p.m. When I called to try to reschedule, they said that 1 was their earliest availability. 2) I haven't received much explanation of the process in general. Notary's are no help understanding the process of refinancing.