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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with Penny Mac was professional and faster than expected.
It was one of the most frustrating experiences mainly because I could never contact anyone. Right after starting the refi i sent email to both my original loan officer abdul Saleh and Robert Winkler to see if I could take $ out. I got no reply. I kept trying to call Robert, I kept getting some woman's voicemail and never got a call back.I tried contacting someone via the website too. No answers. The only way we FINALLY got in touch with someone was by my husband waiting on the phone for 30 min.
Informative & efficient
Poor communication and knowledge by loan processor Dennis Mueller and loan closer Charles Carey.
Easy to refi.
I was repeatedly asked for my "Permanent Resident Alien" card even though I have provided my social security number and said I was a US citizen from the start of this process. I responded saying I'm a us citizen, I was born in the US etc. I was assured it was a mistake but for about a month I was repeatedly asked to provide my permanent resident alien card. This is very concerning to me that I was being targeted for being Hispanic. Also lack of response whenever I emailed the mymacteam@ email
Very professional. Loan closed easily and on time.
The majority of the individuals we worked with throughout the process was very helpful. It was very difficult to get a hold of Joseph Kirleis. I actually only spoke with him once during the process despite leaving at least 10 different messages.
What made the experience great for me was Ben's expertise on the plans that I qualified for and his recommendations to make me feel better about my decision making during the process, as well as Drew's expertise and expedience for a successful closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.