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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience :)
Professional, prompt and responsive!
Very quick and great to work with.
Easy to refi.
Agent Deion was fantastic to work with, Very Friendly, Very Professional.
I was repeatedly asked for my "Permanent Resident Alien" card even though I have provided my social security number and said I was a US citizen from the start of this process. I responded saying I'm a us citizen, I was born in the US etc. I was assured it was a mistake but for about a month I was repeatedly asked to provide my permanent resident alien card. This is very concerning to me that I was being targeted for being Hispanic. Also lack of response whenever I emailed the mymacteam@ email
Sherri Viamontes did a great job to start me off in the loan process and I would recommend her to anyone. However, when it came to mr.Deion smith, he was great at replying back to me but wasn’t knowledgeable enough to direct me in the right direction when I ask about power of attorney. If I had listen to him, I probably would have spent extra money out of my pocket to hire lawyer to make a POA. at closing, my appt was cancelled and a young lady who has littleknowledge of the paper came instead.
The majority of the individuals we worked with throughout the process was very helpful. It was very difficult to get a hold of Joseph Kirleis. I actually only spoke with him once during the process despite leaving at least 10 different messages.
Both Loan Processor and Closing agents DO NOT COMMUNICATE. Dennis Mueller is also, to be kind, less than truthful. Two times was the closing missed and all I got was excuses. The closing documents did not reflect what was verbally negotiated ($0 at closing verbally agreed on and closing agent wanted to collect $144.00), Got that resolved with Mueller, supposedly, as I have not seen the "post closing correction statement" Mueller said PennyMac would issue. Revamp you CS system, hold people accou
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.