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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very quick and great to work with.
Agent Deion was fantastic to work with, Very Friendly, Very Professional.
We received many calls in the beginning about the same thing. Around 8 calls asking to stand by while they put an agent on the phone. The first 2 i waited over 15 minutes and hung up. The 3rd time I said I will not hold. You have an agent call me or I will walk away. After the 3rd I still receiv f l you guys have no idea what the right hand and left hand are doing. The only reason I stayed is because you had our original loan. In the end it was easy but the start of the process was painful!
I was repeatedly asked for my "Permanent Resident Alien" card even though I have provided my social security number and said I was a US citizen from the start of this process. I responded saying I'm a us citizen, I was born in the US etc. I was assured it was a mistake but for about a month I was repeatedly asked to provide my permanent resident alien card. This is very concerning to me that I was being targeted for being Hispanic. Also lack of response whenever I emailed the mymacteam@ email
Sherri Viamontes did a great job to start me off in the loan process and I would recommend her to anyone. However, when it came to mr.Deion smith, he was great at replying back to me but wasn’t knowledgeable enough to direct me in the right direction when I ask about power of attorney. If I had listen to him, I probably would have spent extra money out of my pocket to hire lawyer to make a POA. at closing, my appt was cancelled and a young lady who has littleknowledge of the paper came instead.
Very professional. Loan closed easily and on time.
The majority of the individuals we worked with throughout the process was very helpful. It was very difficult to get a hold of Joseph Kirleis. I actually only spoke with him once during the process despite leaving at least 10 different messages.
Both Loan Processor and Closing agents DO NOT COMMUNICATE. Dennis Mueller is also, to be kind, less than truthful. Two times was the closing missed and all I got was excuses. The closing documents did not reflect what was verbally negotiated ($0 at closing verbally agreed on and closing agent wanted to collect $144.00), Got that resolved with Mueller, supposedly, as I have not seen the "post closing correction statement" Mueller said PennyMac would issue. Revamp you CS system, hold people accou
Beth Bewen was wonderful to work with. She answered our many questions with a kind spirit and was ALWAYS helpful. Buying a home can be stressful with deadlines and all, Beth helped us navigate the process with great skill.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.