PENNYMAC

MELISSA E. 

on Birdeye

4 years ago

Close on time - 3 months was WAY too long for this process, Especially since our mortgage was already with PennyMac. Accurate and timely communication and responses to questions would be good. Having one or two key communicators would help - the only time we got responses seemed to be if we directed the questions in blanket emails to everyone ever having part of the process. We almost walked away more than once, had we done so the first time, we would have closed faster with our second lender. 

BRENT J. 

on Birdeye

4 years ago

I cannot speak highly enough of Ruben Sanchez and Nicholas Hagan. This is my 3rd mortgage with PennyMac and I have been pleased each time with the level of customer service and communication. I am only sad that Ruben has moved into a new position and I cannot call him next time I need help. Thanks for another great experience! 

Victor L. 

on Birdeye

4 years ago

Communication was very important and well presented. Great job. THANKS!! 

Dorothy J. 

on Birdeye

4 years ago

My representative called me to introduce himself and told me what to expect in the weeks to come. He then called me on a weekly basis when he said he would call me. I provided him with the proper documents and within the next few weeks we closed. The process was very easy with his guidance. 

Desiree A. 

on Birdeye

4 years ago

communicate in a professional manner. anytime we called there was never anyone who answered we had a closer relationship to the voicemails than actual people. and emailed communication/ responses made no sense to the questions we had expressed. this survey is supposed to be for monisha, i do not know who that is. I should know who i am supposed to be rating. the process was easy, however frustrating because we never talked to a real person. 

RICHARD C. 

on Birdeye

4 years ago

The communications between the PennyMac folks and me was dreadful. Several times I sent emails explaining my schedule and receiving ZERO feedback. While preparing to close I missed a call and was asked to call back. The number I received was a generic number that simply put me into phone hold hell. I had no options to leave a message or otherwise quickly reach anyone on the team. Within the team they did not seem to be on top of my emails either. We were lucky to close as quickly as we did. 

Christopher R. 

on Birdeye

4 years ago

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JULIE C. 

on Birdeye

4 years ago

My answers do no refelct how My'esha Allen helped in this process. She was amazing and helped every step of the way. However, the rest of the team failed over and over when it came to the appraisal documents. There was poor communication from the appraisal team which caused our loan to be pushed out for 2 months. We were supposed to close the end of July, but we closed in September. Overall we were disappointed with the time it took to complete our loan. 

Vera S. 

on Birdeye

4 years ago

The entire process went smoothly from the first phone call until the closing. I never had a question that was not answered. Maria and Nick were very professional and never failed to return a call. Nick also called me every Friday with an update until closing. The process took about a month or less which was quicker than I thought it would be. I also received a better rate than I had initially thought! I would highly recommend PennyMac to any friends or family looking to refinance.