PENNYMAC

Kevin S. 

on Birdeye

6 years ago

We received many calls in the beginning about the same thing. Around 8 calls asking to stand by while they put an agent on the phone. The first 2 i waited over 15 minutes and hung up. The 3rd time I said I will not hold. You have an agent call me or I will walk away. After the 3rd I still receiv f l you guys have no idea what the right hand and left hand are doing. The only reason I stayed is because you had our original loan. In the end it was easy but the start of the process was painful! 

Rene S. 

on Birdeye

6 years ago

Over all it was a very pleasant experience and Nathan Hoffman was a very helpful partner along the way. 

ERIC F. 

on Birdeye

6 years ago

Painless 

Brandyn B. 

on Birdeye

6 years ago

Great service but hard to get ahold of anybody on the phone. 

ELIZABETH N. 

on Birdeye

6 years ago

It was very hard to reach the correct person for information. The time zone difference didn’t help. Scheduling the closing with someone showing up was more painful than giving birth! 

LAMONT S. 

on Birdeye

6 years ago

Great smooth experience 

JAIRO O. 

on Birdeye

6 years ago

Very good 

JEFFERY M. 

on Birdeye

6 years ago

She was very pleasant to deal with and was prompt to return phone calls. 

MELISSA E. 

on Birdeye

6 years ago

Close on time - 3 months was WAY too long for this process, Especially since our mortgage was already with PennyMac. Accurate and timely communication and responses to questions would be good. Having one or two key communicators would help - the only time we got responses seemed to be if we directed the questions in blanket emails to everyone ever having part of the process. We almost walked away more than once, had we done so the first time, we would have closed faster with our second lender.