PENNYMAC

RICHARD P. 

on Birdeye

5 years ago

It was one of the most frustrating experiences mainly because I could never contact anyone. Right after starting the refi i sent email to both my original loan officer abdul Saleh and Robert Winkler to see if I could take $ out. I got no reply. I kept trying to call Robert, I kept getting some woman's voicemail and never got a call back.I tried contacting someone via the website too. No answers. The only way we FINALLY got in touch with someone was by my husband waiting on the phone for 30 min. 

Walter M. 

on Birdeye

5 years ago

Informative & efficient 

Brett M. 

on Birdeye

5 years ago

Very professional. Loan closed easily and on time. 

Brandyn B. 

on Birdeye

5 years ago

Great service but hard to get ahold of anybody on the phone. 

ELIZABETH N. 

on Birdeye

5 years ago

It was very hard to reach the correct person for information. The time zone difference didn’t help. Scheduling the closing with someone showing up was more painful than giving birth! 

LAMONT S. 

on Birdeye

5 years ago

Great smooth experience 

JAIRO O. 

on Birdeye

5 years ago

Very good 

JEFFERY M. 

on Birdeye

5 years ago

She was very pleasant to deal with and was prompt to return phone calls. 

MELISSA E. 

on Birdeye

5 years ago

Close on time - 3 months was WAY too long for this process, Especially since our mortgage was already with PennyMac. Accurate and timely communication and responses to questions would be good. Having one or two key communicators would help - the only time we got responses seemed to be if we directed the questions in blanket emails to everyone ever having part of the process. We almost walked away more than once, had we done so the first time, we would have closed faster with our second lender.