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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very fast process with little work on my part.
A
The most painless home financing experience ever! The processing team were professional and genuinely friendly. They left no rock unturned and made sure I was informed on every stage of the process. My loan was processed and completed in less than 3 weeks! Absolutely amazing. Thank you PMac!
still cannot believe that we actually closed in less than (2) weeks from my original call to PennyMac. Glad we chose to refinance with the bank that has held our mortgage for the last several years. very impressive.
The application process went well. There were special circumstances that I informed the team of throughout the process. The closing was ready earlier than expected and the process faltered. Response to my phone calls and emails was slow. Given that they were ready to close earlier, I expected the documents to be ready on the agreed upon closing date. The documents came late. I worked until early morning printing and organizing them for a closing appointment with a notary later that day.
Both Joe Kirleis (processing) and John Kimble jr. (sales) were both responsive and helpful with everything. Having worked in the industry in the past I know how difficult it can be to move loans along with required processes and waiting for document requests from clients. They both completed their work with efficiency and professionalism.
Everything was on schedule and as advertised.
Adam Key was not responsive at all. I reached out to him 10+ times, and after I committed to the refinance he only returned my message once. He provided terrible customer service.
It took a little longer than expected, but other than that everything went well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.