PENNYMAC

STEPHANIE Y. 

on Birdeye

5 years ago

From the beginning of the initial message inquiry I completed for refinancing to the approval and closing, I felt that I was the only client , Nickolas knew me by name when I called and let me know I was very important to penny Mac. Having communication as if we We’re in person Was awesome and I never left my house. Thanks so much and I have already pass the referral to several people. I have purchase three houses in my lifetime but this was the best experience ever. 

BRENT J. 

on Birdeye

5 years ago

I cannot speak highly enough of Ruben Sanchez and Nicholas Hagan. This is my 3rd mortgage with PennyMac and I have been pleased each time with the level of customer service and communication. I am only sad that Ruben has moved into a new position and I cannot call him next time I need help. Thanks for another great experience! 

Victor L. 

on Birdeye

5 years ago

Communication was very important and well presented. Great job. THANKS!! 

Dorothy J. 

on Birdeye

5 years ago

My representative called me to introduce himself and told me what to expect in the weeks to come. He then called me on a weekly basis when he said he would call me. I provided him with the proper documents and within the next few weeks we closed. The process was very easy with his guidance. 

Desiree A. 

on Birdeye

5 years ago

communicate in a professional manner. anytime we called there was never anyone who answered we had a closer relationship to the voicemails than actual people. and emailed communication/ responses made no sense to the questions we had expressed. this survey is supposed to be for monisha, i do not know who that is. I should know who i am supposed to be rating. the process was easy, however frustrating because we never talked to a real person. 

RICHARD C. 

on Birdeye

5 years ago

The communications between the PennyMac folks and me was dreadful. Several times I sent emails explaining my schedule and receiving ZERO feedback. While preparing to close I missed a call and was asked to call back. The number I received was a generic number that simply put me into phone hold hell. I had no options to leave a message or otherwise quickly reach anyone on the team. Within the team they did not seem to be on top of my emails either. We were lucky to close as quickly as we did. 

Michael B. 

on Birdeye

5 years ago

Lack of communication and no call backs from voice mail messages 

Vera S. 

on Birdeye

5 years ago

The entire process went smoothly from the first phone call until the closing. I never had a question that was not answered. Maria and Nick were very professional and never failed to return a call. Nick also called me every Friday with an update until closing. The process took about a month or less which was quicker than I thought it would be. I also received a better rate than I had initially thought! I would highly recommend PennyMac to any friends or family looking to refinance. 

WILLIAM W. 

on Birdeye

5 years ago

The biggest piece of the puzzle that made the entire process a great experience was the fact that the process was very organized and planned out. Each conversation was clear and direct and professional.