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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

4300 Duncan Avenue, St. Louis, MO, 63110, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.55,404 reviews
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Norma S.'s profile image
Norma S. 
on Birdeye

2 years ago

I really don’t want to 

Alejandro M.'s profile image
Alejandro M. 
on Birdeye

2 years ago

Quick and easy process, portal is awesome to see your progress and people are friendly and very knowledgeable. 

Hector B.'s profile image
Hector B. 
on Birdeye

2 years ago

The communication was great, and the professionalism was outstanding. 

Cleveland Chandler J.'s profile image
Cleveland Chandler J. 
on Birdeye

2 years ago

1. Underwriter requests were strange & unreasonable. (Delayed settlement) 2. Mortgage company chose a settlement company without asking me. (In the interest of moving things forward, I later agreed.) Overall, glad that everything worked out at closing. 

JUSTIN K.'s profile image
JUSTIN K. 
on Birdeye

2 years ago

Quick and easy 

Kellie A.'s profile image
Kellie A. 
on Birdeye

2 years ago

Let me be clear that Justin was amazing. I filled out the survey with mostly positive answers so he could be recognized and get credit for his work. Him and Vincent Chu saved the day for us. This process was actually horrible and I will never use Pennymac again if we need another loan or to refinance and I will not recommend Pennymac to anyone, ever. The loan process is over-complicated and unclear. The online portal is not very efficient and it kept asking for the same things over and over again. It was a refinance and shou... read more

KATHLEEN B.'s profile image
KATHLEEN B. 
on Birdeye

2 years ago

Tynisha was very helpful and answered my questions every time I called her. Easy to work with and very caring. 

Rolando B.'s profile image
Rolando B. 
on Birdeye

2 years ago

Mr. Gallo was great. He was prompt, kept us informed and was extremely polite. He deserves a bonus! 

JOHN A.'s profile image
JOHN A. 
on Birdeye

2 years ago

No Comment. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 5,404 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.