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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Awesome experience
Joseph was really nice and pleasant to talk to. One piece of advice is he needs to slow down and enunciate when speaking. I had to keep asking him not to talk so fast. 😁
The Penny Mac team made the refinance process quick and easy. They provided regular updates throughout the process, and our questions were answered promptly. The application portal made it so convenient to upload documents and check our application status.
Five Stars from start to finish! Everyone I worked with at Pennymac was knowledgeable, informative, and patient. Everything was unbelievably easy to navigate and when I did have questions, I never had to backtrack. Every person I spoke with could see the history of activity on my loan and was able to answer my questions quickly. I would highly recommend Pennymac.
This process of giving each borrower a team and then having a single point of contact in that team is extremely helpful. My team lead contacted me the same time once a week on our agreed time. They were also extremely respondent to any questions/concerns I had in the interim. I felt comfortable and in control through the entire process!!!!
The overall loan process was fast and in a timely manner.
Dasha Jones was AMAZING! She communicated clearly and regularly, answer all questions promptly, and she fought for me in the end when my closing date was moved. I had already provided documents that were cleared and then requested a second time, which delayed my closing. That was NOT Dasha's fault, and she did everything she could to resolve the situation. I wish everyone had someone like her to take them through the loan process. She is excellent!
Direct communication with the same representative, instead of repeatedly explaining the situation to countless reps who were incapable of assisting us. We were given false information repeatedly until the DAY of closing. Closing documents were incorrect four times on the day of closing and we ended up giving up and signing an incorrect closing document just so that we could finish closing on that day. We were trapped and had no choice. This was truly a nightmare compared to the previous home we purchased. Highly do not recom... read more
Better communication, Timely communication Clear communication Return customer calls More consistent experienced loan processors
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,404 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.