PENNYMAC

Wilson R. 

on Birdeye

6 years ago

No feedback 

JOHN T. 

on Birdeye

6 years ago

extremely easy process considering the confusion and limitations from the COVID lock down. 

Ebony S. 

on Birdeye

6 years ago

It was hard to get in touch with anyone most times, and felt like a big game of phone tag. Also, the underwriting team kept asking for documents that had already been addressed, as if they were just checking boxes instead of actually going through our documents. In the end, we did finally secure the loan and our dream house, so we're grateful, but it was a huge headache to get to that point. 

Lorraine A. 

on Birdeye

6 years ago

I do not want to post anything. 

Daniel L. 

on Birdeye

6 years ago

Overall process was seem less but closing docs caused issue due to incorrect dollar amount of required cash to close didn’t match closing disclosure I signed a week prior. Other than that no complaints 

Christopher D. 

on Birdeye

6 years ago

Great team to work with! 

JAMES M. 

on Birdeye

6 years ago

Deion did a great job. We had a couple of hiccups along the way, but the issues were cleared up quickly. His records indicated we were in a flood zone which was not true. Also, we were in two different locations when it came to signing the paperwork. My husband was at home in MN and I was in PA. There was a mix-up in PA where exactly the paperwork was to be signed by me. It all worked out fine - I signed on a bench in a campground in Avalon, NJ under the sunshine!! 

TONYA H. 

on Birdeye

6 years ago

Process was explained to my level of understanding. 

JAMES Pierce J. 

on Birdeye

6 years ago

Continued informative communication during the entire loan refinancing process and prompt response to our inquiries.