This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan was started by one person then handed off many times. I don't feel the person that took the orginal app. asked questions that would have helped me regarding fees exc... Also my loan person that I started with was either fired or quit.And my loan got ignored. I do like that I always pay the same company, it doesn't change.
Penny Mac did a great job of communicating with us all along the process. We received a very low rate with minimal fees.
Had to complete 2 additional forms before we could close. Outside of that everything else went well.6
Called PennyMac to see if I could get a lower interest rate on my VA loan. Got a call ack within a few minutes and found out I could indeed get a better rate. Started loan application then and it did not take long before I was just awaiting approval. After approval, working with the mac team was easy and in no time the notary was at my door to close. Best refinance I have ever done. Saved the most money also, which was the whole point. I would highly recommend PennyMac.
Dion, my agent, was very communicative and he promptly answered all my questions. The process was painless. My thanks.
Here are my criticisms: 1. The "down to the wire" not getting prepared was poorly executed. The underwriting team should not have had questions about the borrower 3 days before closing date when they had 3 weeks. On Monday before Thursdays close there were three separate queries. It was excessive. 2. As an existing PennyMac customer the process should be easier. 3. Mistakes on documents. I shouldn't have to do document prep/review. 4. Multiple links for docs. Sign vs uploads etc
Customer service was great
My closing representative, Drew Scmleling, was great to work with and made sure that I was informed throughout the process of refinancing my home. On a scale of 1 to 10, I rate the service that I’ve received at a 12! On all around pleasant and seamless experience!!!
Everything thing was just as it was explained. My loan officer, Chris Franklin, was friendly, knowledgeable and a general pleasure to work with. Great job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.