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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Called PennyMac to see if I could get a lower interest rate on my VA loan. Got a call ack within a few minutes and found out I could indeed get a better rate. Started loan application then and it did not take long before I was just awaiting approval. After approval, working with the mac team was easy and in no time the notary was at my door to close. Best refinance I have ever done. Saved the most money also, which was the whole point. I would highly recommend PennyMac.
Here are my criticisms: 1. The "down to the wire" not getting prepared was poorly executed. The underwriting team should not have had questions about the borrower 3 days before closing date when they had 3 weeks. On Monday before Thursdays close there were three separate queries. It was excessive. 2. As an existing PennyMac customer the process should be easier. 3. Mistakes on documents. I shouldn't have to do document prep/review. 4. Multiple links for docs. Sign vs uploads etc
It was so hard to get a hold of Mr. Winkler, or Mr. Jerod. They did not follow up on their calls as promised. On closing day the documents were no ready as scheduled. We had to reschedule the closing for another time and I was not able to get any assistance from the Loan Processing department. Every direct number that I was provided with went straight to voice mail. Over all my experience was not the best.
It took a lot longer than last time and closing had to be done a 2nd time because "something" was missing.
I had a good experience things moved quickly and satisfactorily
PennyMac was great to work with. The whole process was smooth and easy to work with. The PennyMac team did an excellent job.
Drew took his time and explain the entire process to me up front as the process proceeded he kept in touch everything went quite well I was very pleased with his professionalism
Loan was finalized 3 wks earlier than expected.
The whole process was efficient and clear. I was not inundated with calls and emails. They were quick to answer any of my questions. The notary they sent was on time and great to work with. Everything went as expected and on time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.