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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would first like to say that this is my first time refinancing my home. I was pleaseantly surprised at the ease of the process. Everything was over the phone or computer. The initial Q & A was a little lengthy. But after that It was just weekly updates over the phone until the signing and notarizing. The total time took a little longer with the pandemic and other things. But all things considered i believe this was a fairly painless process. I would ask all veterans to use this program.
The entire process of the loan was smooth and effortless for us from application to closing. Timothy Carter contacted me weekly to update me on the status of the loan. The closing went exactly as expected and we are once again very pleased with Penny Mac.
It was a clear and fairly easy process
Unprofessional, very poor communications
Great service, even through these difficult times. It was great to be able to complete most documents and signatures online.
Overall, I felt the process went fine. In the beginning, working with Mr. Duran went smooth. He explained the process of teams and that as the loan progressed, I would be handed off to another team. At the end, I worked with Ms. Olsen who happened to have a vacation during my closing week. Not her fault. I had questions about the differences of balance between my current loan, closing costs, and cash to close that never got answered.
Communication was weak. It took forever for a refinance. Rate was ok but they could have been lower with our good credit. Our closing documents were not what we expected. Our $ back was almost $ 300.00 lower than our paperwork indicated. The notary was the only reason we signed the documents. She explained things and we are still saving money. We will not recommend your services.
It was great.
The whole process was quick and painless. Loved working with our loan processing team!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.