PENNYMAC

Amy S. 

on Birdeye

5 years ago

Drew was very helpful and friendly. He was easy to reach when we had questions. 

MICHAEL Q. 

on Birdeye

5 years ago

Zachary was great and always calling to give me updates. Also helped helped resolve scheduling issues that arose with the document signing. 

David E. 

on Birdeye

5 years ago

Unprofessional, very poor communications 

YESENIA L. 

on Birdeye

5 years ago

Great service, even through these difficult times. It was great to be able to complete most documents and signatures online. 

Robert W. 

on Birdeye

5 years ago

Overall, I felt the process went fine. In the beginning, working with Mr. Duran went smooth. He explained the process of teams and that as the loan progressed, I would be handed off to another team. At the end, I worked with Ms. Olsen who happened to have a vacation during my closing week. Not her fault. I had questions about the differences of balance between my current loan, closing costs, and cash to close that never got answered. 

Gregory V. 

on Birdeye

5 years ago

Communication was weak. It took forever for a refinance. Rate was ok but they could have been lower with our good credit. Our closing documents were not what we expected. Our $ back was almost $ 300.00 lower than our paperwork indicated. The notary was the only reason we signed the documents. She explained things and we are still saving money. We will not recommend your services. 

RICHARD D. 

on Birdeye

5 years ago

To long of a process and not pleased with how the signing goes. Needs to be a person who can answer question during the signing. Just did not like how things went. 

Christopher S. 

on Birdeye

5 years ago

It was great. 

Saramarie E. 

on Birdeye

5 years ago

The whole process was quick and painless. Loved working with our loan processing team!