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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Chris Franklin and Michelle Boyd were always clear, courteous and professional regarding the overall process. My wife and I appreciate the quick and accurate service we received during the entire sale and follow-up services. Dave, from the Title Company, who facilitated our closing was also very courteous, thorough and professional. Overall, we would give all a 5-Star rating. Thank you.
Special thanks to Elizabeth Bewen and Dominic Cifarelli, excellent customer service, knowledge and professionalism. Loan process was incredibly easy with both. Once again, thank you.
Here are my criticisms: 1. The "down to the wire" not getting prepared was poorly executed. The underwriting team should not have had questions about the borrower 3 days before closing date when they had 3 weeks. On Monday before Thursdays close there were three separate queries. It was excessive. 2. As an existing PennyMac customer the process should be easier. 3. Mistakes on documents. I shouldn't have to do document prep/review. 4. Multiple links for docs. Sign vs uploads etc
Our refi process was smooth and easy every step of the way. Great communication, all questions addresses, and timeline met!
I’ve purchased and/ or refinanced several homes over the years and this refinance was the easiest and most professional I’ve ever experienced.
Customer service was great
My closing representative, Drew Scmleling, was great to work with and made sure that I was informed throughout the process of refinancing my home. On a scale of 1 to 10, I rate the service that I’ve received at a 12! On all around pleasant and seamless experience!!!
Everything thing was just as it was explained. My loan officer, Chris Franklin, was friendly, knowledgeable and a general pleasure to work with. Great job!
Unfortunately I had an unpleasant experience using PennyMac for refinancing a home mortgage. The beginning process seemed great. The service I received right out to the gates appeared great. The mortgage officers appeared super friendly, informative and efficient. They seemed to go out of their was to quickly respond to emails and phone calls with questions and concerns I had regarding my loan. We are now 3 months after closing and now realizing this is actually a nightmare. Very disappointed
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.