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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were refinancing. My husband had gotten the information from an insurance company that would lower our premium. We were told by Pennymac (Doug) that someone would call us to get the information. No one ever called. My husband called Pennymac. I called and emailed Pennymac. I understand people are working from home due to the coronavirus but no one contacted us to change the insurance policy. Now we have closed escrow and stuck with the same insurance company. Other than that everything ok
As a title examiner and real estate professional, I have found this process with PennyMac to be seamless! I work with lots of banks, mortgage companies, attorneys, and brokers, and I found PennyMac to be very professional. I decided to refinance with them because they serviced our previous loan. Every step on the website to set up auto-pay was easy, and customer service was respectful and prompt.
Working with Zachary Teahan was great, it was getting to a loan officer that was the nightmare. I have been using PennyMac for six years now and I not once, not twice, but three times been placed on hold for ridiculous amount of times. Twice you all called me and then placed me on hold. One time I experimented and just stayed on the line to see how long. After an hour and almost 20 minutes I had to hang up. No one checked on me nothing any of those three times. The fourth time it finally worked.
It was so hard to get a hold of Mr. Winkler, or Mr. Jerod. They did not follow up on their calls as promised. On closing day the documents were no ready as scheduled. We had to reschedule the closing for another time and I was not able to get any assistance from the Loan Processing department. Every direct number that I was provided with went straight to voice mail. Over all my experience was not the best.
It took a lot longer than last time and closing had to be done a 2nd time because "something" was missing.
Fast and accurate communications from PennyMac Loan Services.
Drew was very responsive and worked hard to keep things moving. Although we hit a few snags, they were fixed expeditiously. Overall, a great experience. Thank you M.A.C. Team!
Michael Peterson and the Penny Mac team handled the loan process extremely poorly. I worked in the property management unit of Los Angeles County for the PA’s office and if I had handled clients like this I would have been written up and possibly demoted. My real estate agent and insurance agent happen to be very close friends and they sent inquiries to Michael and his team numerous times with no response. After our business was secured and the sale was made the Penny Mac team was disappointing.
Very good experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.