PENNYMAC

EDWARD H. 

on Birdeye

6 years ago

. 

SAMUEL S. 

on Birdeye

6 years ago

Excellent customer service, less paperwork I have to submit, process is simple and fast loan approval. 

Kryssa D. 

on Birdeye

6 years ago

Communication. 1000% communication. That was not there and would take several calls and emails just to get a response to which wasn’t very clear and/or caused the closing date to be pushed out an additional week costing us almost $1000 in hotel fees. 

KENNITH R. 

on Birdeye

6 years ago

The first notary didn't have the paperwork at the time we were supposed to sign. The second notary never even showed up (I'm pretty sure that never even got scheduled) and Robert Winkler didn't answer my calls or emails expressing my concerns. I received several " demand" letters, so I'm not even sure any of those are accurate. 

Benjamin N. 

on Birdeye

6 years ago

Process was smooth, simple, and expedient. Our only only concern was the amount of closing costs. 

DANELLA N. 

on Birdeye

6 years ago

I was pleased that some of my more basic questions were answered by the person who answered the phone and I did not have to always be transferred Carlton Blood. 

Kenneth M. 

on Birdeye

6 years ago

I had previously spoken to another loan guy and applied back in March but nothing happened even though I had emailed the guys a couple of times! After waiting about 2 months of no info, I called again and found out from Arthur Tate there was nothing in the system anymore for some odd reason. He got me going, same day, soon after Carlton got me finished up quickly and with great customer service. That's what I need the first go around but, its done. Thank you all. 

SAMUEL P. 

on Birdeye

6 years ago

Need to get in touch with Robert, but have left SEVERAL messages, but he has not responded. 

GRACELINA HEADLEY R. 

on Birdeye

6 years ago

Great service from the Mac team, keeping me informed on the process and answering my questions.