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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Straightforward, easy, good communication from Nick. Fairly seamless from start to finish.
Great customer service!
4 months to refinance a loan is unacceptable.
Great experience
It was a very slow process and little explanation for the periods of delay. I didn't feel there was any customer consideration and loyalty provided since Penny Mac had a lot of history on my loan, credit report, value of the property and equity position and many of the steps involved was like they were dealing with an unknown. Maybe it was my perception but I don't think I saw any consideration for someone that has been a loyal customer of Penny Mac. I actually had a better offer from my bank.
Called on 06/11/2020 looking for closing information, Representative did not know if it closed. Internet did not have refi information and showed only previous loan dates and payment schedule. Representative said I would get info sometime in the future. Asked about new refi payment and how to set up. Got no answer.Representatives should be able to answer basic questions.
what would have made it better is if your loan officer would return your phone calls and emails another thing that would have made it better is if people would listen when we would tell them our house was not an HOA instead of arguing with us that it was another thing would have been be able to reach someone in the closing office rather than it go between person and being told one thing from a closing agent to a different thing from a closing agent The whole process sucked
The Refi process was quick and smooth and customer service was great.
Easy. Fast. A great experience. Questions were answered promptly. Everyone extremely knowledgable. Very professional and helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.