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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
4 months to refinance a loan is unacceptable.
nah
Although Beth answered all my questions fast and was readily available, miscommunication was noticeably at closing. This because our closing was higher than what we were told/showed. Second, my wife name was not nowhere to be found in the paperwork and I expressed since the beginning that she needed to be added to the property deed. Third, we were charged $25 extra for the appraisal! This makes you wonder what else we actually paid extra...
It was a very slow process and little explanation for the periods of delay. I didn't feel there was any customer consideration and loyalty provided since Penny Mac had a lot of history on my loan, credit report, value of the property and equity position and many of the steps involved was like they were dealing with an unknown. Maybe it was my perception but I don't think I saw any consideration for someone that has been a loyal customer of Penny Mac. I actually had a better offer from my bank.
During this COVID-19 pandemic, PennyMac performed a great service for me. Some items took a little more time than normal as people were working from their homes and was not their fault. All in All, the refinance of our home was very smooth. When working with money, time always seems slower than it actually is. Thank You PennyMac !
My experience with PennyMac has been Great.
what would have made it better is if your loan officer would return your phone calls and emails another thing that would have made it better is if people would listen when we would tell them our house was not an HOA instead of arguing with us that it was another thing would have been be able to reach someone in the closing office rather than it go between person and being told one thing from a closing agent to a different thing from a closing agent The whole process sucked
The Refi process was quick and smooth and customer service was great.
Easy. Fast. A great experience. Questions were answered promptly. Everyone extremely knowledgable. Very professional and helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.