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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Zach was hard to communicate with and was irritated when I would ask questions to verify I was understanding things. Next, the date we were to close the title company lady didn’t show up (it was confirmed and no one called to cancel). We sat waiting only for a now show. Next closing went fine. However paperwork was wrong so we had to schedule for a THIRD time a closing. I was told to numerous times to not make June payment - then today get a collections call. Experience was terrible.
I called back the day of the approval to request that the escrow money was returned to me. I followed up four separate times to confirm prior to the close date. However, at the closing the original numbers were in the package. To avoid any delays as the lawyer was there and the representative for pennymac stated their system was down, I begrudgingly signed the disclosure to avoid any delay or rate change. (The agencts and representatives were alway courtous and professional).
Thank you. We appreciate all your work!
It was a pleasure to work with the whole staff. Everyone was knowledgeable & professional. My Thank's to all of team ! Ed Petty
Our loan was processed quickly and everyone we dealt with were friendly and explained the documents clearly. We would not hesitate to recommend Pennymac to anyone needing a pleasant experience with a new loan.
Everyone we worked with was very professional and treated us with respect.
My refinance was seamless! Julian and the MAC Team were more than helpful and communication was flawless. I have already recommended Pennymac to a friend. You should be receiving a call promptly. Thank you so much for providing a great experience!
Dion weekly updates were on track, he kept me inform, never had the need to call him. Great service
Communication is very difficult with agents. Our closing process took 5 attempts to complete and the last time I heard from my loan specialist was an agitated voicemail 8 days after the first signing when I was not aware there was a problem. I never received a response after multiple emails and voicemails.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.