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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was pleased that some of my more basic questions were answered by the person who answered the phone and I did not have to always be transferred Carlton Blood.
I had previously spoken to another loan guy and applied back in March but nothing happened even though I had emailed the guys a couple of times! After waiting about 2 months of no info, I called again and found out from Arthur Tate there was nothing in the system anymore for some odd reason. He got me going, same day, soon after Carlton got me finished up quickly and with great customer service. That's what I need the first go around but, its done. Thank you all.
The Pennymac Team concept helped to make the experience a good one. If we gould not reach a person, there was an alternate team member that we could speak with that had access to our file and could provide us immediate information on our refinance application.
The refinancing process couldn’t have been easier
Application and approval process fast despite covid-19 constraints. The website for uploading documents does need to be more user friendly.
Very fast and easy!
Everyone at Pennymac has been so accurate with info. My Refi closed in about 3 weeks. The lady came out from the title company and she also was very nice and accurate.
there were lot of missed questions to be answered. not timely responses many time. had to wait a lot and call back to customer support for follow up. there is still missing details that i need answered. appraisal report not sent to me. requested it 2 times then i got it through. PMI estimate drop off duration details still not communicated at this point.
I asked questions for clarity that went unanswered. I asked for documentation that I did not receive. I still don't know the exact dollar amount due to me at close or what will happen to my money. I've been advised to continue to pay mortgage under the old loan and don't believe my closing disclosure shows an accurate pay of. I talked to Sara only once and my loan officer stop replying. I understand that we have a world crisis going on but you still have customers to service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.