This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Initially, I wanted to speak with a person at PennyMac, but was forced to apply for the refinance loan online. I am a computer dummy, so I had problems with the online process, became frustrated, and called other loan companies so I could speak with people about refinancing my house. Just as I was about to select another loan company, PennyMac called me and very patiently walked me through the loan process. I cannot thank PennyMac's staff for their patience and skills at explaining each step.
Easy process from beginning to end. Would definitely recommend.
Everything was clearly stated and processed. My only comments are; 1) the communication for the notary could have been better as we needed notaries in two different places but only got communication on one. I'm still waiting on my notice of payment and start date.
very professional
Very easy and quick process and exceeded my expectations
nah
Although Beth answered all my questions fast and was readily available, miscommunication was noticeably at closing. This because our closing was higher than what we were told/showed. Second, my wife name was not nowhere to be found in the paperwork and I expressed since the beginning that she needed to be added to the property deed. Third, we were charged $25 extra for the appraisal! This makes you wonder what else we actually paid extra...
Was communicated well thru the process to closing. Would refer a friend to you.
During this COVID-19 pandemic, PennyMac performed a great service for me. Some items took a little more time than normal as people were working from their homes and was not their fault. All in All, the refinance of our home was very smooth. When working with money, time always seems slower than it actually is. Thank You PennyMac !
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.