PENNYMAC

Bill R. 

on Birdeye

6 years ago

Very friendly and professional service 

Alan L. 

on Birdeye

6 years ago

My'esha Allen did NOT return many phone calls I left about questions I had, she even said that my Real Estate taxes were wrong when I questioned her on it. It was never corrected. She made it very unpleasant and she was unprofessional at her job. 

WAYNE B. 

on Birdeye

6 years ago

Great 

Laetitia G. 

on Birdeye

6 years ago

I had a great experience throughout the entire process. Everyone was very professional and helpful with responding to any questions or concerns. 

Jermiah Richardson S. 

on Birdeye

6 years ago

Thanks to you. SARA OLSEN .We had some bumps in the road,nothing extreme but you were very patient. Thanks. 

Sandra S. 

on Birdeye

6 years ago

Several things about the support team: - the loan officer was supportive and did provide explanations as needed - the team had me as a male (I am a female by birth and ID) on the demographics - the team had my file labeled “Sandra” vs “Sandra” , the second being My name - when I requested by email x 3 to have the file name corrected, there was no response from the team Frankly your system had some good points but seemed too automated and needs to identify more of a personal service. 

Jordan F. 

on Birdeye

6 years ago

I have four Pennymac loans all with the same loan officer I like working with, but this was my first time working with Beth. Beth was very personable and friendly. I appreciate all of her help and positive attitude. I would definitely work with Beth and the team again. 

Alvin Floyd J. 

on Birdeye

6 years ago

Quick and easy process for a veteran like myself refinancing for the 1st time. This really helped me and my family save money 

JAMES F. 

on Birdeye

6 years ago

Everything thing went very smoothly and on time.