PENNYMAC

Rick M. 

on Birdeye

6 years ago

My refinance was so smooth and easy! Great communication! 

ROBERT S. 

on Birdeye

6 years ago

I told no money at closing. Then it went to $390 somethings, then $360 something, then when it was time to sign the paperwork it changed to $190 something. Not feeling good about the whole process!!! 

Christopher M. 

on Birdeye

6 years ago

Everyone I had contact with over this process was very professional and kind. They were eager to answer my questions and made the experience very smooth. 

JAMES H. 

on Birdeye

6 years ago

I don't go around recommending anything to anyone, so don't hold it against Sara. Sara does need to work on her personality some, open up, smile over the phone and totally enjoy your work, when a customer makes small talk, make small talk, mirror the customer if they like small talk, do it, if they are all business then be all business. I am not sure why this survey is on Sara though, there are at least two other people I worked with during this process. One bonehead addressed me as Hammer. 

Geraldo G. 

on Birdeye

6 years ago

Poor communication and false information. 

Zane M. 

on Birdeye

6 years ago

The day before closing I had asked if rates had gone below 2.75% and was told no. Now, maybe that was correct but the same day of closing I got a letter advertising a 2.25 rate. I wish I had known I only had 3 days to cancel this refi and I am pretty upset about it. 

SUSAN H. 

on Birdeye

6 years ago

It was quick and easy. 

PENNY W. 

on Birdeye

6 years ago

It was a very easy and quick process 

RONALD M. 

on Birdeye

6 years ago

It was a great experience over the phone with Patrick Kirk and Zachary Teahan! They helped us all the way through our refinance process! Thank you for your help!!