PENNYMAC

Jordan F. 

on Birdeye

5 years ago

I have four Pennymac loans all with the same loan officer I like working with, but this was my first time working with Beth. Beth was very personable and friendly. I appreciate all of her help and positive attitude. I would definitely work with Beth and the team again. 

CHARLIE Furr J. 

on Birdeye

5 years ago

No comment 

Major J. 

on Birdeye

5 years ago

I understand that when we started the refi process that there was a surge by the number of people at the same time. It is difficult to blame workers for some of the slowness, but we started the process in late March and finished in May. Overall we are pleased. 

ALEXANDER P. 

on Birdeye

5 years ago

I sent many emails that went unanswered. For instance, I asked if closing could be moved up and never received an answer. I would send an email to someone and that person would not respond. They would send me an email but it was not a response and clearly unrelated to my question. The only way I got answers to my questions was if I called which required me to be on holdx I was told different things by different people about what documents would be required. I’d say more but character limit met. 

Geraldo G. 

on Birdeye

5 years ago

Poor communication and false information. 

Zane M. 

on Birdeye

5 years ago

The day before closing I had asked if rates had gone below 2.75% and was told no. Now, maybe that was correct but the same day of closing I got a letter advertising a 2.25 rate. I wish I had known I only had 3 days to cancel this refi and I am pretty upset about it. 

SUSAN H. 

on Birdeye

5 years ago

It was quick and easy. 

ALEX W. 

on Birdeye

5 years ago

We had a positive experience with PennyMac thanks to the patience and clear communication of our loan officer and his assistant. 

RONALD M. 

on Birdeye

5 years ago

It was a great experience over the phone with Patrick Kirk and Zachary Teahan! They helped us all the way through our refinance process! Thank you for your help!!