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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone I had contact with over this process was very professional and kind. They were eager to answer my questions and made the experience very smooth.
I understand that when we started the refi process that there was a surge by the number of people at the same time. It is difficult to blame workers for some of the slowness, but we started the process in late March and finished in May. Overall we are pleased.
We had a positive experience with PennyMac thanks to the patience and clear communication of our loan officer and his assistant.
It was a great experience over the phone with Patrick Kirk and Zachary Teahan! They helped us all the way through our refinance process! Thank you for your help!!
Everyone at Penny mac was so professional and personable.
This was my 2nd refi with Penny Mac and had my 1st experience not gone "Great" I would have looked for another lender. The personnel are very knowledgeable and clearly explain processes. Nick Hagen frequently called me to update where my application was in the process. Great Guy!
My wife and I have been fortunate enough to be working through these times, however we have both been working overtime as well as having to home school our children so our schedule was extremely packed. The entire team I worked with was great with working around my schedule and helping me get everything needed for a successful transaction. They were all amazing and deserve bonuses!
Fast and professional. The communication was not clear. Clients should be given a reasonable expectation of what's nest and when. I'm an existing customer and PennyMac has a good reputation. So I felt safe. Overall, the transaction went smoothly.
Overall, the experience was great. My only issue is towards the end of closing I had several questions and no one responded to my emails or phone calls.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.