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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan officers were friendly, and the loan process timely.
Great experience, would highly recommend to everyone!!
Several things about the support team: - the loan officer was supportive and did provide explanations as needed - the team had me as a male (I am a female by birth and ID) on the demographics - the team had my file labeled “Sandra” vs “Sandra” , the second being My name - when I requested by email x 3 to have the file name corrected, there was no response from the team Frankly your system had some good points but seemed too automated and needs to identify more of a personal service.
Everyone was very patient about trying to tell me the specific paperwork that was required and that I was not sure what you needed. I had to ask several times about some of the paperwork but everyone was very patient and helpful while I tried to locate it and submit it to the appropriate people. It was somewhat interesting doing everything on line. And especially with the virus situation
I called to apply for a refinance of my mortgage and was able to speak with Kirk Blackshear on the first call. He was awesome in helping start the loan application. The whole process went quicker than expected. I am pleased with how smooth the process was.
Great company and good people. Refinance was super simple.
The loan process was actually very quick & easy as we weren't asked for a lot of documents and edoc signings. We did have trouble with the closing documents showing we owed money at time of closing. We had been told we wouldn't. I called our loan officer and he explained what could be done. The very next day, we received our new, corrected closing documents & were able to sign them. We received an email later stating our loan had been funded. We are happy customers.
Everything thing went very smoothly and on time.
thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.