PENNYMAC

GLORIA M. 

on Birdeye

6 years ago

This was my 2nd refi with Penny Mac and had my 1st experience not gone "Great" I would have looked for another lender. The personnel are very knowledgeable and clearly explain processes. Nick Hagen frequently called me to update where my application was in the process. Great Guy! 

Joseph T. 

on Birdeye

6 years ago

Great job. Just the right amount of communication. Very pleased. 

MICHAEL S. 

on Birdeye

6 years ago

The amount due at closing continuously changed. We were told no money due at closing. We had to get the loan revised three times! It was frustrating. 

Carl Lehman I. 

on Birdeye

6 years ago

The process was fairly quick and painless. My questions were answered promptly and happy with the overall experience. 

Diane B. 

on Birdeye

6 years ago

The loan rep was not organized. Asking for documents that could be found on my orginal loan or after submitting the documents asking 2 time for me to up load. Then he wanted to schedule my closing twice, once after I was confirmed. This was annoying. 

Karl P. 

on Birdeye

6 years ago

Fast and professional. The communication was not clear. Clients should be given a reasonable expectation of what's nest and when. I'm an existing customer and PennyMac has a good reputation. So I felt safe. Overall, the transaction went smoothly. 

BEVERLEY S. 

on Birdeye

6 years ago

Every thing was explained and I felt very satisfied 

Corey C. 

on Birdeye

6 years ago

Thank you Nicholas and all who helped in this process with great communication and professionalism. 

JAMES Wilson J. 

on Birdeye

6 years ago

The service I received was very professional,prompt and thorough. The staff was very courteous. I would highly recommend them. Jim W.