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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were suppose to close on Memorial Day the notary called us at 30 minutes before our appointment and did not have the documents. Due to the holiday no one answered our phone calls. We called numerous times to get an update. We ended up talking to someone the following day and set up a new time. The notary called us that morning saying once again they did not have the documents. Four hours after the appointment time we the notary showed up. No word from anyone on the Penny Mac team.
Penny Mac staff were very professional, easy to work with, customer friendly and I would definitely work with Penny Mac again. I would indeed recommend Penny Mac to friends and family
We had a VA refi which can be a bit troublesome but experienced no problems or delays during our loan process. Everything preceded as expected.
Communication was consistent and the process was not painful. Closing was timely and signing documents was easy.
I was a bit hesitant to refinance with PennyMac based on a few other reviews. After the process has been completed I can tell you that from start to finish the experience has been nothing but outstanding and pleasant. The team I worked with was awesome. Sara and Tiffany explained and answered every question I had in a timely manner. The few times I called and got someone else they too were knowledgeable, helpful and pleasant. I would recommend PennyMac without hesitation to anyone .
This process was without a doubt the worst experience I have ever had dealing with a company. I had 3 failed closings, zero communication, and after everything I had to go over Robert Winkler to his manager's manager, AND STILL, he was unable to make it an easier process. I still had a failed closing working with the manager, Mr. Orr. Incompetence is a common trait in PennyMac. I finally closed approximately 4 weeks late, and would not EVER recommend PennyMac to a friend or family.
Penny Mac’s VA loan refinance program is amazing! The process was very easy and stress-free. My loan agent (Julian) was very responsive to my inquiries and always kept me updated on the process. Even in the midst of the ongoing health pandemic, Penny Mac processed my refinance application in a timely manner. The closing agent came directly to my home to facilitate the signing. Most importantly, Penny Mac allowed my wife and I to refinance to a rate that was almost a full percentage point lower.
Good rate and good service.
Nice responsive people at every level.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.