This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I currently have my mortgage with PennyMac and they were able to shorten the term of my loan at a lower interest rate, with fewer closing fees. My loan officer was also very informative and spoke in terms that I understood.
My experience with PennyMac Loan Services was one of great and friendly help. The process was smooth, easy and fast. Thanks for the great service 👍.
Better communication throughout the entire process.
The entire process was very efficient!
Very willing to help and extremely knowledgeable
The team was awesome. Sometimes the automated processed were confusing -- for example, asking for documents I had already sent -- but I blame your "AI robots," not the people, for that.
I talked to 3 people at PennyMac and only 2 were helpful
Overall experience when talking to Rod Walker and My"esha Allen was great. I believe your service could be inproved if the customer did not have to talk to so many people. And in the process had to repeat the questions over and over to each respective person. It was impossible to get transferred to the main 2 contacts, let alone get them to call back when specifically asked. I stopped counting after talking to 8 different people. Also the constant barrage of e-mails and postal mail was ridicul
Closing was in a timely manner and accurate
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.