Pet Emergency Treatment

Annie L. 

on Yelp

8 years ago

They real dropped the ball. I brought my dog in who was not drinking water and they NEVER looked at her throat. $5000.00 dollars later my dog is still sick. 

Denise H. 

on Yelp

8 years ago

After a considerable amount of effort and communication with this "corporation" I was told a scheduled diagnostic was no longer going to happen. Each phone call was misleading as to the condition of the equipment, location of the equipment and the ability to schedule an appointment. Whether a CT scan or MRI each story was different. Their fallback position is to tell patients to go to the lower 48 with no regard of the logistical nightmare and costs associated with that suggestion. They have a corporate not a compassionate a... read more

Tara N. 

on Yelp

8 years ago

This place was the closest place to where my dog was hit. Never mind the expensive price, the paying upfront in advance for possible things to come up and then being asked for more money. I was going through medical stuff myself and money was an isssue. Told numerous staff that I needed to know when things would be done so I would sleep with phone by my bed. Never got a call. Of course owed them more money totally 1800. Anyway, that's not the worst of it. I ended up having to go to another vet who was visibly upset ... read more

Nicole K. 

on Yelp

8 years ago

Wow don't even think about coming here for specialty services if you're not in the Anchorage area; their communication is horrendous. We had a CT scan scheduled earlier this month for our male cat, one that had been booked out for weeks. We were going to drive down from Fairbanks on a Sunday, have him seen on the Monday and drive back either later that day or on Tuesday. They called and told my husband the internal medicine specialist they fly up from Seattle once a month had to cancel due to a family emergency; they said... read more

Nunya B. 

on Yelp

9 years ago

If I could give negitive stars I would! This place is a joke. After calling all the clinics in Eagle River and Chugiak none having a Doctor on site I was referred to Pet ER. I called to verify that they had doctors on sight I was told yes they had several. I asked how much the initial visit would cost and was quoted $65.00. And anything else would be extra IE medication surgery IV etc. I drove from Eagle River in to anchorage in rush hour traffic only to sit in the waiting room for 2 hours with a cat who had either gotten i... read more

John K. 

on Yelp

9 years ago

I asked if i could get a couple of days food for my kids cats before payday and i was told to go elsewhere. I will, and I'll make sure everyone i know does as well. 

Katherine U. 

on Yelp

9 years ago

Absolutely heart wrenching experience here. Could never recommend and regret my choice of choosing them in such a critical situation. 

JR T. 

on Yelp

9 years ago

I was visiting Alaska and needed emergency medicine for my dog. Called ahead of time to make sure we could be seen promptly due to a flight. First put on hold for 15 or so minutes, called back and answered on first ring. No surprise there. Then asked if we could be seen since we had a flight and our dog has a bad back, we didn't want to make him fly in pain. Was told sure no problem then after showing up and filling out papers we are told it would be at least an hour. When mentioning that this was the reason we called ahead ... read more

Kayla W. 

on Yelp

9 years ago

This was the most awful experience I have EVER had. The customer service was awful and no sympathy whats so ever. The vet was rude and nasty to us. I am disgusted with this place and NEVER will go again. All they want is to make as money as they can and don't give a damn about your pet. I have been told by multiple people who got the same experience. We also had wait 3-4 hours to be seen.