Pet Emergency Treatment

Angela P. 

on Yelp

2 years ago

Worst pet emergency in anchorage. Your dog could be dying with parvo or some other terrible infection but if the only symptoms are bloody diarrhea, lethargy, not eating - this is not an emergency to them. You will wait hours or possibly all day and if you ask how long the wait will be, they will lecture you on their process of being a pet emergency walk in... all their availability is based on how the emergency ranks on a tier. And diarrhea "is not an emergency". They will tell you yeah we can get you in, come on down now - ... read more

Nikolai C. 

on Yelp

2 years ago

Waited for 18 hours in a car in the parking lot so my dog can get help, they never called us in. Week later dog Is still crying in pain, sleepless nights. 

Carrie R. 

on Yelp

2 years ago

This place needs more veterinarians. When you have to sit in your car for SIX hours just so you can euthanize your dog there is something seriously wrong there. The parking lot is no where near full either. The woman at the front desk was rather indifferent and unapologetic. They obviously don't mind dragging out what is quite possibly one of the hardest days of your life. Don't bother coming here unless you have an actual emergency because if you need to put your dog down you are going to be super low on the totem pole. And... read more

Erika .. 

on Yelp

2 years ago

My husband and I have had to visit this place 6-7 times for 2 different pets and have had unpleasant experiences each time. For the record, neither of our situations were dire emergencies and overall our pets were treated. $ wasn't a problem for us either so although we noticed the bills being expensive, it doesn't affect our opinion. The reason for the low rating was simply due to the customer service. Some of the front desk staff is incredibly moody and rude both on the phone and in person. If your going to work for an an... read more

Karen C. 

on Yelp

3 years ago

I took my dog in because he had something stuck in his paw that I couldn't get out. When I got him back he was acting really weird and unusual on top of that he had a very bad smell coming from his fur almost like they poured chemical on him. He wasn't eating, drinking water, or using the bathroom. So I took him back and they told me that I had to wait 6 hours and leave my dog In since the doctor was busy, so I waited in the parking lot and 3 hours later he passed away. These people are dangerous almost as if they hate pets ... read more

Gwendolyn C. 

on Yelp

3 years ago

I do not recommend bringing your animals here. Last week Midnight sun transferred us over to the pet ER for a procedure my cat needed done over night. My cat was acting completely normal when I dropped her off. She was alert, meowing and moving just fine. When We picked her up the following morning she was not the same cat. She could barely keep her eyes open, she was lethargic, and drooling. She could hardly walk. She would not eat or drink. When she got home she hid in the bathroom and would not move. (My cat had a si... read more

Stephanie C. 

on Yelp

3 years ago

Been seeing many posts about horrible care here and decided to speak up. My dog suddenly collapsed about some years ago, yelping in pain. I carried her in, waited for many hours, just to be told by the doc "she's being a wimp, it's a painful poop" no. She had internal bleeding and died miserably like 36 hours later. That was after pet ER had maxed out my care credit card. Eagle River VCA did a free ultra sound and some labs and confirmed the next day but it was too late for her. This place is awful. For non life threatening ... read more

Dan M. 

on Yelp

3 years ago

My dog was bleeding from his penis suddenly and I brought him here. When I brought him inside I sat him down on a white towel and showed the vet how many blood stains he made in the 3 minutes he sat there. They told me he needed to be seen. Then they said I had to wait for a bit. My dog and I were sitting in my truck for almost 3 hours while he was bleeding. Never seen. I called several times and they didn't have a diaper for him or any knowledge on how much longer it would be however I noticed 3-4 cars come in and leave in ... read more

TeenaMarie P. 

on Yelp

3 years ago

Never take your pet here. My dog was choking and had collapsed, rushed him here and he was immediately rushed into the back by the only caring nurse there. Wish I got her name, she was younger and had piercings. Thank you I am very grateful for you. What made our experience bad there was the careless front desk ladies, their was 2 of them and the actual Veterinarian doctor. They couldn't tell me if my dog had choked on anything or if he had suffered a seizure but had cleared his nose an airway an had put in a IV, saw him for... read more