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Pet Emergency Treatment
- Emergency Pet Hospital
- Anchorage, AK
About this business
Location details
2320 E. Dowling Road, Anchorage, AK, 99507, United States
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This place needs more veterinarians. When you have to sit in your car for SIX hours just so you can euthanize your dog there is something seriously wrong there. The parking lot is no where near full either. The woman at the front desk was rather indifferent and unapologetic. They obviously don't mind dragging out what is quite possibly one of the hardest days of your life. Don't bother coming here unless you have an actual emergency because if you need to put your dog down you are going to be super low on the totem pole. And... read more
Business response:
Hi Carrie, we are truly sorry to hear that you had this experience at our hospital and would appreciate the opportunity to discuss your experience with you further. If you are willing, our Hospital Director can be reached at (907) 274-5636.
My husband and I have had to visit this place 6-7 times for 2 different pets and have had unpleasant experiences each time. For the record, neither of our situations were dire emergencies and overall our pets were treated. $ wasn't a problem for us either so although we noticed the bills being expensive, it doesn't affect our opinion. The reason for the low rating was simply due to the customer service. Some of the front desk staff is incredibly moody and rude both on the phone and in person. If your going to work for an an... read more
Business response:
Hi Erika, we are sorry to hear that you had this experience at our hospital. Caring for pets is our passion and our privilege, and we are saddened that you received any impression from your visit other than how much we care about our patients. We would truly appreciate the opportunity to discuss your visit further, and our Senior Hospital Manager can be reached at (907) 274-5636. We hope to hear from you.
I took my dog in because he had something stuck in his paw that I couldn't get out. When I got him back he was acting really weird and unusual on top of that he had a very bad smell coming from his fur almost like they poured chemical on him. He wasn't eating, drinking water, or using the bathroom. So I took him back and they told me that I had to wait 6 hours and leave my dog In since the doctor was busy, so I waited in the parking lot and 3 hours later he passed away. These people are dangerous almost as if they hate pets ... read more
I do not recommend bringing your animals here. Last week Midnight sun transferred us over to the pet ER for a procedure my cat needed done over night. My cat was acting completely normal when I dropped her off. She was alert, meowing and moving just fine. When We picked her up the following morning she was not the same cat. She could barely keep her eyes open, she was lethargic, and drooling. She could hardly walk. She would not eat or drink. When she got home she hid in the bathroom and would not move. (My cat had a si... read more
Been seeing many posts about horrible care here and decided to speak up. My dog suddenly collapsed about some years ago, yelping in pain. I carried her in, waited for many hours, just to be told by the doc "she's being a wimp, it's a painful poop" no. She had internal bleeding and died miserably like 36 hours later. That was after pet ER had maxed out my care credit card. Eagle River VCA did a free ultra sound and some labs and confirmed the next day but it was too late for her. This place is awful. For non life threatening ... read more
Business response:
Hi Stephanie, I appreciate you sharing your story, and I'm so sorry for your loss. However, it seems that this happened a long time ago and I just wanted to let you know that in recent years, the hospital has undergone a number of changes in ownership, management and staff. Many of the issues found here in the past, are just that, in the past and I hope that if you do ever need emergency services again, you'll see the difference. Thank you again for sharing.
My dog was bleeding from his penis suddenly and I brought him here. When I brought him inside I sat him down on a white towel and showed the vet how many blood stains he made in the 3 minutes he sat there. They told me he needed to be seen. Then they said I had to wait for a bit. My dog and I were sitting in my truck for almost 3 hours while he was bleeding. Never seen. I called several times and they didn't have a diaper for him or any knowledge on how much longer it would be however I noticed 3-4 cars come in and leave in ... read more
Never take your pet here. My dog was choking and had collapsed, rushed him here and he was immediately rushed into the back by the only caring nurse there. Wish I got her name, she was younger and had piercings. Thank you I am very grateful for you. What made our experience bad there was the careless front desk ladies, their was 2 of them and the actual Veterinarian doctor. They couldn't tell me if my dog had choked on anything or if he had suffered a seizure but had cleared his nose an airway an had put in a IV, saw him for... read more
Business response:
Teenamarie, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible. After reviewing your bill, you also approved bloodwork, in addition to the exam fee. Additionally, you didn't pay the full balance owed for those items and still have an outstanding balance. The bill was never $1600, that was simply an estimate presented to you, if you were to hospi... read more
Worst call experience I've ever had with a vet clinic. I was distraught about a possibly sick puppy and a tech named Laura refused to help or give me any information other than wait in the parking lot for 6 hours. I asked if it's in order of severity and she couldn't make up her mind. It's impossible to sit in a parking lot for 6 hours when a 2 week old puppy needs to eat every 2-3 hours. I asked to speak to a manager and she couldn't even help me with that. Bottom line she was not even close to sympathetic and couldn't give... read more
Business response:
Hi Marie, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our team will be contacting you shortly.
I have never been more disappointed in a vet's office ever. We waited 8 hours and were never seen. No one ever even looked at him to triage him. All they would say is you have 2 people ahead of you and we take critical cases first. They made no effort at all during that time to let me know how it was going. After 8 hours they wouldn't even tell me a guesstimate for how much longer. I left, went home, and regrouped and got him to a different vet. He had to be euthanized because he was too far gone. Additionally he suffered fo... read more
Business response:
Hi Tina, we are sorry to hear you were not satisfied with your pet's visit and so very sorry for your loss. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. As the only 24 hour Emergency clinic, our wait times do become increasingly long, but it looks like we needed to do a better job of communicating that to you. I appreciate you sharing your story and again, we're sorry for your loss.
Frequently asked questions about Pet Emergency Treatment
How is Pet Emergency Treatment rated?
Pet Emergency Treatment has a 4.2 star rating with 1,707 reviews.
When is Pet Emergency Treatment open?
Pet Emergency Treatment is open now. It is open 24/7.