Pet Paradise Jacksonville Airport

Alyson W. 

on Yelp

2 years ago

Don't use their vet servicesservices! They gave my dogs meds with the same ingredient as a prior med they knew caused a severe reaction and claim no responsibility for both dogs now suffering for months. They pretend to be sympathetic while lying about what can only be seen as poisoning. They knew the ingredients and didn't think it would be an issue when it's their job to know. With even the slightest possibility, the information should be fully disclosed to the patient. My dogs are suffering from their negligence, don't le... read more

Caleigh M. 

on Yelp

3 years ago

Although my dogs love PetParadise, for this "airport location" to not be 24 hours is absolutely ridiculous. I understand that they changed to normal business hours because of COVID reasons, but to be quite frank, COVID is spreadable in the nighttime as well, so there is no reason to change from 24 hours especially for an airport location. My flight got in 1 hour early and we had set a "pickup time" at 8pm. So here I am sitting in the parking lot of PetParadise at 7:10pm waiting for my appointment to pick up my dogs because n... read more

Sandy B. 

on Yelp

3 years ago

Don't be fooled by 'airport location'. they don't operate like an airport location. I had an appointment for early dropoff to make an early flight. I showed up as scheduled and the door was locked, a note saying to not ring the doorbell nor knock on the door. Nobody answers the phone before business hours. luckily I found employees in the back parking lot. they were not happy about taking my dog before they opened, but they did. coming home, my flight was delayed an hour so I called to arrange a 20 minute late pickup. I was ... read more

David V. 

on Yelp

3 years ago

We have used the Boarding side of Pet Paradise at this location and recommend. They also have a vet service that has the yearly plan. The vet believes if the dog, in my case, is in fear of being treated then they refuse service for that day and recommend drugs or sedation. If you disagree, and have overpaid on your subscription then there is no refund. If you have underpaid then they will seek payment. Basically beware that you are at the mercy of the vet when it comes to your payment plan. 

Nicole R. 

on Yelp

4 years ago

My dog will never be back!!!!! When my husband went to pick up our dog and saw his wounds, he asked what happened... and no one had any idea!!! They said he may have gotten into a fight in the yard without us seeing! WTF??? I pay a lot of money for my dog to be in their care. They didn't see a fight or even notice his wounds when putting him back in his room... or when bringing him out to go home. They obviously pay no attention to the pets in their care! 

Ethan M. 

on Yelp

4 years ago

DO NOT BOARD YOUR PETS. My cat came back from a 5 day stay starved and sick. I understand that cats can be difficult when eating and I'm sure an unfamiliar environment does not help. I could tell he was very malnourished and congested. He showed no signs of any sickness before I dropped him off at Pet Paradise. He continued to not eat and his symptoms worsened upon bringing him home from the kennel. So, I took him to the vet and they said he contracted a parasite from the kennel. They determined that he had no other pre-exis... read more

Nicole K. 

on Yelp

4 years ago

Please do not leave your babies here!!!! The employees here treat this like any other hourly job. It's incredibly disheartening when you pick up your dog with an injury and they cannot tell you how it happened. This wasn't just any kind of injury - this was them rushing my dog to the emergency room, and yet cannot tell me HOW it happened- but they insist they keep a good eye on the dogs. Nor did they make right by us and cover any portion of any bill- ER bill or the stay. I am beside myself. I had to beg for updates on my do... read more

Omayra C. 

on Yelp

4 years ago

I took my dog there 10 yrs ago, who loved it at first, then became fearful to go then aggressive. I stopped taking him. He never got over his aggression. Trainers believe something happened to him there. I tried to give them another opportunity, thinking 10 yrs later, better staff etc. etc, with a new puppy I have. He didn't get any playtime all day, barked at me all the way home, was anxious and unsettled, and peed and pooped all over the house. He was housebroken. He is now fearful of dark haired young guys that resembl... read more

Lindsey F. 

on Yelp

4 years ago

Absolutely the worse customer service. The manager, Abigail Thompson was condescending and was not helpful. Being the airport location, there should be an understanding of delayed flights. No such thing for them. I was told I was not able to get my animal because I would be pass my pick up time. To find out that know one stays over night with them is extremely disappointing. What if there was a fire. Individuals who use you and pay the amount they do, should have their animal properly watched. To say I'm disappointed is an ... read more