Pet Paradise Jacksonville Airport

Elizabeth G. 

on Yelp

3 months ago

Update: I did have a negative experience; however, Misty personally called me to offer a solution. Customer satisfaction is very important to her and we truly appreciate the effort she made to reach a resolution. My recent experience at this location was very disappointing. Due to unforeseen circumstances, I was unable to pick up my dogs at the originally scheduled time. When I called, I was given incorrect pickup information by a staff member, which resulted in being charged for an additional night as well as holiday fees... read more

Mackenzie B. 

on Yelp

10 months ago

I've been taking my dog grooming here on and off since 2017. My dog had a grooming appointment today. I will start off with this pro, the groomer did a great job with the bath and cut. However, I was told when picking him up that he wasn't really good with cooperating today and gave the groomer a hard time. I was charged a special handling fee which is very understandable and I didn't have an issue with it. I and one of the workers at the front, a sweet girl, had a conversation about it and she mentioned trying to give him B... read more

Brown H. 

on Yelp

11 months ago

First concern is that my pets medication was not looked at since it was dropped off at check in. The staff was told that my smaller dog had just gotten prescribed his medication for a severe ear infection. The staff was told that his mother had already started the first two days of medication and showed the staff the schedule on the back of the paperwork to make things easier for Pet Paradise. The same 13 pills that were brought in were the same 13 pills we picked up when they checked out. No one looked at the medication nor... read more

Kathy B. 

on Yelp

a year ago

We have used this place many times for boarding with no issues, however our experience this past weekend was beyond awful. We dropped our healthy happy cat off Wednesday afternoon, we occasionally checked the webcams and noticed that our cat was not acting like her normal self. When we picked her up on Mandy morning they said nothing to us about her behavior during the stay. Upon receiving the cat I immediately realized something was wrong. When we got home only a ten minute car ride the cat was hallowing in pain she went an... read more

Camala S. 

on Yelp

a year ago

We checked our dog in last Wednesday with the intention of picking her up at 12:45 Monday Morning based on there offering 24/7 pickup and delivery. We were 35 minutes late because of plane delayed and no one was there. They informed us by text Sunday night if we were over 30 minutes late that no one would be there and we would have to come back the next day.We live in St. Augustine over an hour away. On their website it states that you have to make arrangements to pick up 48 hours before. No where does it say if we are late ... read more

Richelle L. 

on Yelp

a year ago

I am extremely dissatisfied with the care my dog, Prince Remy, received at this facility. When I picked him up, I noticed he was completely wet, which was not limited to just his paws as the attendant initially claimed. His entire body was soaked, especially his undercarriage, which is highly unusual for him as he's very sensitive to being wet and typically avoids it. His appearance was also very concerning--he was dirty, unkempt, and looked completely different from the way he was when I dropped him off. To make matters wo... read more

Kay B. 

on Yelp

2 years ago

Your precious pet will be left alone, if boarding for at least 11 hours, with no adults to be found! Was lead to believe, by staff members, there is a night shift who oversee the dogs in the facilities care. Only to learn that the dogs are left alone, in an isolated room from 7:00 PM to 6:30 AM the next day. There is no emergency contact number, just a non-manned answering machine. This isn't providing care for my pet. Camera's outside the facility peripheral, doesn't show what's going on inside! This should have been ... read more

Stephenie C. 

on Yelp

2 years ago

In the past I would have recommended this facility to anyone with a pet as I have spent thousands of dollars boarding my 9 year old Labrador here since moving to the area. But I do not recommend the New Day vet, their staff or Dr. Borkowski. This past week I noticed 2 new lumps/masses on my dog and immediately made an appt for 4:30pm today. I walked through the door, checked in and sat down in the chair at 4:30pm on the dot. A staff member comes out and tells me I will need to reschedule as I am 20 minutes late. I showed her... read more

Sharron G. 

on Yelp

2 years ago

I had all three of my dogs here for almost two weeks. Two of my dogs they did not feed accordingly with medications and two dogs dropped weight. They even returned their uneaten food swearing they fed them both of my little dogs lost weight. Misty the manager swore they were fed my dogs will never return to this place. And by the way not all pet paradise is like this I I used sarasota for years and loved them just be aware of this one.