Pet Paradise Jacksonville University

Jessica H. 

on Yelp

a year ago

My dog stayed here from June 7th 2024 till June 15th 2024.... Worst experience ever!!! I felt safe bringing her here after I felt the place I was brining her wasn't the best well let's just say I would have rather brought her to the other place. On June 12th I received a call that my dog was injured in the yard. When I spoke the managers said my dog was just running around playing with another dog and she ran past another dog with her friend and the dog charged my dog and bit her ! They had no vet on site so they had to tran... read more

Melissam1325 .. 

on Yelp

2 years ago

I recently took my 1-year-old collie to Pet Paradise for his Meet the Fam visit. I was excited, thinking he would soon have a place to go each week while I am at work to have fun. Apparently, the staff did not expect me to be watching the cameras as diligently as I did after dropping him off. He spent almost 2-hours in his kennel initially. Then when he finally got into the yard to play, he was having so much fun and running. I watched the entire time he was outside and saw no negative behaviors. After around 5-minutes he wa... read more

Taylor H. 

on Yelp

3 years ago

I boarded my animal here from July 9, 2022 until July 17, 2022. With an on site veterinarian, they should have no issues handling animal care. I paid over $500 for my pet to stay during the dates above. I received one phone call from Pet Paradise on Friday, July 15, 2022 about discharge from my pet's eyes. Cheyenne, with Pet Paradise, stated my pet had the discharge and the call was to inquire if the discharge was normal. Cheyenne indicated my pet had spent some time in their chlorine pool and it could possibly be the cause.... read more

Alicia H. 

on Yelp

4 years ago

If I could give ZERO stars I would. I dropped my dog off at 9:30 am for vaccinations and grooming. I had to call the office at 5:30 pm to find out if Hendrix was ready. When asked, the response from the person answering the phone was "yeah he's ready". Why didn't anyone call me?! Upon picking up Hendrix, I noticed he was dirty. His ear fur still had the same little matted area underneath that he had when he was brought in. His eyes weren't cleaned and he smelled terrible. It was so bad that one of the employees ran... read more

Sheila N. 

on Yelp

5 years ago

The website mentioned nothing about a VIP suite for the ice cream. In fact, I've never heard of the VIP suite until now. More lies. People, go to the website and see for yourself. Pet Paradise sucks! 

Sydney M. 

on Yelp

5 years ago

***UPDATE*** It has been two weeks and not one person has reached out to me to follow up. Not even a phone call to check up on my Dog after his traumatic visit. Very disappointment, couldn't recommended. This review is only for the resort services, as the vet services offered were fantastic. I brought my golden retriever in for his first groom as well as his first day of daycare. Long story short, I was horrified at the results. My poor dogs ear were blood red and inflamed from the minute we got home. He walked in happy an... read more

E H. 

on Yelp

5 years ago

I've been bringing my dogs here for several years now. But the last few times I've taken my dog here something has happened. He's gotten kennel cough and had a minor injury in which I was notified and their vet took care of. However, this last incident ended with my dog losing some of the protective pad covering from all four of his paws. I wasn't notified because the care taker at the time failed to report it. I had to call them when I got home and inform them my dog was having great difficulty walking and was clearly in p... read more

Charles H. 

on Yelp

6 years ago

I had my dog on the premium wellness plan for 2 years till he passed away. When I picked up his ashes I asked if they had cancelled his plan. I was told the cancellation policy called for paying the remaining 8mo of his wellness plan or the savings he accrued as a result of having the plan, whichever was less. I asked if this part of the cancellation policy applied to deceased animals and they said yes. I reread the cancellation policy and it states that "Pet Paradise shall also be entitled to retain or recover from the Clie... read more

Gabrielle M. 

on Yelp

6 years ago

The absolute worst. Staff is careless about missing appointments/ unorganized. A lot of drama talk in front of myself and other customers. All I care about is my dog and all they seem to care about is work gossip. Someone needs to come in here and clean house!