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Pet Paradise Jacksonville University

4.5

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Location details

5140 University Blvd W, Jacksonville, FL, 32216, United States

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WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 7:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.5836 reviews
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Ashley D.'s profile image
Ashley D. 
rating
10 years ago

I couldn't be more happy with the service Pet Paradise provided for not only my dog, but for me. The staff was just as warm and welcoming to me when I picked up my girl as they were when I dropped her off. I will definitely be bringing my girl back to Pet Paradise as I know she had the time of her life! 

Business response:

Thank you so much for the wonderful feedback Ashley! We're so glad to know that your furbaby enjoys her stay at Paradise :) 

C T.'s profile image
C T. 
rating
10 years ago

I have been taking my lab Lily to Pet Paradise- University since its opening. I have been very pleased with the friendly staff. My dog is extremely excited every time she goes for a quick day stay to play and bath and also when she stays for a few days. It makes me happy to see how excited she gets when we pull into the property. The baths and grooming have always been great. I have even tried other places for bath and she never comes back home as clean and shiny as she does from Pet Paradise. Never had fleas either. It is s... read more

Business response:

Thank you so much for the great review! 

Matt T.'s profile image
Matt T. 
rating
11 years ago

We have used Pet Paradise on University Blvd several times over the past 3 years to board our 2 dogs. The staff has always been friendly and helpful. They take great care of our dogs...they come home tired, which means that they have plenty of play time. Our boxer can be very temperamental and has separation anxiety, but whenever we pick them up he is as excited as when we dropped them off. We haven't had a bad experience yet and I would recommend them to anybody. 

Business response:

Matt, thank you so much for this great review! We're so glad to know that you and your furry friends enjoy your experience at Pet Paradise. 

Andrea L.'s profile image
Andrea L. 
rating
11 years ago

I've used Pet Paradise twice now and have had great experiences. The first time was for my wedding in March 2014 and I was really worried about leaving my pup there for the first time. But the staff was very friendly and loved him as soon as we got there. You can pay to have a pet cam which is a nice touch. When I picked him up he was in a great mood and obviously had a great time playing with the other dogs. We had no problems and would definitely recommend them to anyone. I will be using them again next month! 

George M.'s profile image
George M. 
rating
11 years ago

Outstanding place. Our puppies, Foster & Milly love the facility and specially Wacky Wednesday. Pet Paradise is extra clean, the staff is super friendly. The location is great to 95 and easy to drop off and pick up to/from work. The Bone Shape pool is so inviting and refreshing for our puppies. Our puppies attend Wacky Wednesday every week and have stayed for our out of town vacations. This is home away from home for our puppies. I highly recommend Pet Paradise to anyone with doggies and cats :-) 

Business response:

Thank you for this great review, George! We are so glad to know that you and your furry friends enjoy your experience at Pet Paradise! 

L A.'s profile image
L A. 
rating
13 years ago

I had a 2 week business trip this year. I usually board my kitties at the vet. I boarded both my cats at Pet Paradise (university ave) in Jan/Feb 2013. My cats were well taken care of and when I brought them home they were very happy. I choose Pet Paradise because they let the cats out daily in the room (and that is included in the boarding price.) It is proof that they really care about the animals in their care. I know that the toys and treats I provided were given to my cats because they had them in their condo when ... read more

Ryan A.'s profile image
Ryan A. 
rating
14 years ago

Our dogs love it! I have to admit after reading the previous review, I felt a little uneasy about bringing my dogs over to the University location. We tried it and LOVED IT! The location is convenient and the staff is incredible. They know our dogs names they know exactly what they like to do and they take extra special care of them. Our greyhound especially loves the group play and the pool. They are professional and friendly and the space is immaculate. My only feedback is to improve the hours of operations to open up earl... read more

perrin f.'s profile image
perrin f. 
rating
15 years ago

We have always boarded our dogs at Pet Paradise. There flip videos make all the difference in the world. We have 3 dogs and there is nothing like being on vacation for 5 days, missing your babies, and receiving a flip video of our dogs playing, running around and truly enjoying themselves. It is such a comfort to know that they are being taken care of by the great staff at Pet Paradise. I have never been disappointed and I can honestly say that the minute we pick them up, they jump into the back of our car and pass out f... read more

Mark E.'s profile image
Mark E. 
rating
11 months ago

My wife set up a daycare for socializing and grooming for Mary Kate and Sadie She asked for grooming at around 1 so they would be clean when they came home. We kept watching the cameras and didn't see them at all. Got a hold of the desk and was told they were groomed in the morning instead. And since it was in the notes of no water play, they thought it meant no yard playing because it was raining. So they spent most of the time indoors with each other, when they could have done the same at home for a lot less money. 

Business response:

Hey Mark! We appreciate your feedback and understand your frustration. Our goal is always to provide a safe, fun, and clean experience for all pets in our care, and we regret that Mary Kate and Sadie’s visit didn’t meet your expectations. We do our best to accommodate special requests, though scheduling adjustments may occasionally occur. As for playtime, when the weather isn’t ideal, we make decisions with safety in mind to ensure every pet stays happy and healthy. We appreciate your feedback and would love the chance to di... read more

Frequently asked questions about Pet Paradise Jacksonville University

How is Pet Paradise Jacksonville University rated?

Pet Paradise Jacksonville University has a 4.5 star rating with 836 reviews. 

When is Pet Paradise Jacksonville University open?

Pet Paradise Jacksonville University is closed now. It will open tomorrow at 6:30 a.m.