Pet Paradise New Orleans

Juli F. 

on Yelp

2 years ago

Interesting that these people got my 100% factual review deleted. I will keep posting ad infinitum. Horrible management, horrible customer service. They would not release my dog after promising me that she would be available if I arrived by 6:15 on a Sunday (which I did). If I were considering letting my dog stay here, I would seriously question why they are unable to release dogs after a certain time, even though they are still present in the building. There certainly must be a reason. Please be sure you carefully quest... read more

Artby K. 

on Yelp

2 years ago

Just a reminder if your thinking of going on vacation don't make the mistake I made by taking my animals to this place. My cat has never been the same since I got him back all black and blue and scared. They turned off the web cam so I couldn't see my cat while I was gone. I take my pets to Vca where I know they won't get hurt 

Dennis R. 

on Yelp

2 years ago

I was just asked because of my last terrible experience if they could have a member of the management staff reach out to me which I'm more than happy to do, but I doubt it will happen. So, Pet Paradise my answer is yes and you have my contact info and yes I will keep everyone updated on your response to see if you actually care about other people's pets in your care! This should be interesting if it actually happens. 

Rae D. 

on Yelp

3 years ago

If I could I would give no stars, I never have to board my dogs because I always have someone watch them but on tis occasion my dog watcher was unable to. I brought both of my dogs to Pet Paradise while I was out of town. Both of my dogs stayed at Pet paradise for only 2 days. My son was the one to picked up both of my dogs, on the way home from college when the dogs were brought from the back to him he noticed they were wet. My son asked them why are the dogs wet, the guy behind the counter said the dogs were playing in the... read more

Virginia S. 

on Yelp

3 years ago

My daughter took her two dogs there for boarding over this Thanksgiving for a week. Called to pay for them so she could pick them up at her set time. I was on the phone for over 30 minutes the first time. 15 minutes the second time. Finally hung up and tried again. After the third time I put my number in the queue to be called back. Approximately 25 minutes later I did get a call back just to be rerouted and put on hold again. When I finally got a person on the line I asked to pay for them and asked that did both dogs did g... read more

Najy M. 

on Yelp

4 years ago

Left my beagle there for boarding. For the second straight time, he came home with kennel cough. To make it even worse, they gave my beagle another dog's medication simply because they had the same first name. Never heard from the owner or anyone after I came to pick him up early. Terrible experience. 

Autumn C. 

on Yelp

5 years ago

PET PRISON? The dogs here never play. I constantly check the cameras and rarely see dogs in the yard or by the pool. One day during doggy day care I was working from home and had the cameras pulled up on my extra monitor for the entire day. I only saw four groups of dogs go out, each one time. So, I paid to have my dog go out and play for less than twenty minutes (they say each play session is 20 minutes, but it definitely wasn't). I urge everyone to get on the webcams and see if your dogs are actually playing, or just in ca... read more

Trenisha M. 

on Yelp

6 years ago

I have a goldendoodle who just made a year .He has been there before & it was good until today . . Me & my dog arrived there this morning only to turn use around because of the issue wit my dog nipping the groomers . This was not his first time coming there so the groomers knew the he nipped. I lived 30 minute away from the city . They cancel the appointment without acknowledging it to me first . Either me or my dog will be back for any type of services . If your going to turn a dog away , have some written policy stati... read more

Francine D. 

on Yelp

6 years ago

Disgusting facility with staff who don't listen to what you want for your dog. Feeding instructions don't get done right and the manager is absolutely rude which can be seen in previous reviews by other customers in the past, literally just look further. I don't even feel safe bringing my dogs here and I'm pretty sure my dogs never got out. I'd suggest no one go here and find other accommodations elsewhere because there are so many better boarding facilities like Canine Connections or Pawlins. Beware of this place; better ye... read more