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Pet Samaritan Clinic

4.3
  • Portland, OR

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Location details

2480 E Burnside Street, Portland, OR, 97214, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 6:00 p.m.
Tue7:30 a.m. to 6:00 p.m.
Wed7:30 a.m. to 6:00 p.m.
Thu7:30 a.m. to 6:00 p.m.
Fri7:30 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3727 reviews
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Erika M.'s profile image
Erika M. 
rating
7 years ago

The people here were sweet.. I brought my 1 year old kitten in in hopes of getting a teeth cleaning. They said he had to have some teeth removed for his gums to be healthy. They told me that thislevel of gingivitis was going to lead to my kitty loosing all of his teeth if they didn't act quick. They told me it mostly occurs in male orange cats. They could remove all the back teeth leaving the front. And that he would be fine after the surgery. After getting a second opinion I found he was so young and in the early stages of ... read more

Lauren F.'s profile image
Lauren F. 
rating
7 years ago

Unless you like being treated with disdain, do yourself and your pet(s) a favor and avoid this place. I came here for a second opinion because my cats need very expensive dental procedures and I wanted to know if the first estimate I got was accurate. When there were signs of fleas on both cats, and I couldn't remember the kind of flea treatment I was giving them, Dr. Mulshine not-so-subtly implied that I wasn't telling the truth about giving it to them consistently (I was), then doubted that I got it from my vet (I had), th... read more

Business response:

Thank you for providing your feedback, Lauren F.. We set a high standard for ourselves and apologize if you feel that your needs were not met during your visit or that Dr. Mulshine was not the right fit for you. She volunteers her time and surgery with a non- profit pet center weekly- seeing lower income pet owners and their 4-legged family members. We are sure her intent was never to come across as judgmental or harsh and apologize if it did. We are here to be informative to our clients regarding medications and procedures.... read more

Anna J.'s profile image
Anna J. 
rating
7 years ago

We recently had a really unfortunate experience at this clinic, which is especially frustrating because its reminiscent of the other negative reviews that I ignored when I chose to go here for our pup's care. We took our 4-mo old lab in on Sat (9/15) after we saw some weird urine (it looked like mucus was in her pee). In anticipation of needing some labs I brought a urine sample with us to the appointment. The vet did a general physical exam, took a vaginal swab, and said she wanted to "visually inspect the gross characte... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Anna J.. We set a high standard for ourselves and are truly sorry to hear that you felt that standard was not met in your interaction with us. I have reviewed your chart and can see that Dr. Mulshine & Dr. Ewing have been assigned to see your pets moving forward as they take a more direct approach during exams. Please let us know if we can further assist your needs. Cheers, Pet Samaritan Clinic 

Laura N.'s profile image
Laura N. 
rating
7 years ago

Was a patient here for over a year, and getting my cat's prescription food through them. Mediocre care, but close to my home so it was convenient. I had bought into their in-house insurance plan, and at no point was told that I had to renew before it's expiration in order to get the renewal process, which was enough of a price difference to make it significant. So you can imagine my surprise when I was informed of this after it had already expired a few months ago. I also was not informed that I had to have him checked up ev... read more

Business response:

Laura, please know we take your feedback seriously and are sorry we did not meet your expectations. We have records showing that you received your pet's records along with a script that would allow you to get his food for the next year at any clinic you choose. We wish you and your pet the very best. 

Lilly Sue V.'s profile image
Lilly Sue V. 
rating
7 years ago

This clinic may provide good service, but it is very expensive - known for that. Possibly the most expensive pet clinic on the east side. I took my cats there for awhile years ago and had to switch to another vet due to Pet Sam's high fees. My new vet was very affordable with great quality care. Sadly, he has now retired so I've begun to look for a new vet to replace him. I thought I'd give Pet Sam a second chance thinking they may have improved their costs in the years I was away. But no, still very expensive. My cat... read more

Ginger H.'s profile image
Ginger H. 
rating
7 years ago

I wasn't impressed. I felt I didn't get my questions answered by the vet and the visit was very brief. On the search for a holistic vet who had time to give extra care to my pets. On the positive side, the location is convenient and the assistant was great. After reading the condescending clinic comments on other reviews I am lowering my rating. Of course people are still upset months after their pets have died. I felt the responses were so callous. I am looking for a new vet. 

Jillian J.'s profile image
Jillian J. 
rating
8 years ago

REVIEW UPDATE-- I took Monster to his old vet in Seattle, where they suggested removing the growth and not the entire TOE before knowing what the growth was exactly. They were also surprised that any other veterinarian would suggest such a thing. Especially since the toe is one of his most weight bearing. They removed the growth and did a beautiful job and as it turns out the mass was NOT cancerous. Has I gone with pet samaritans coaching my sweet English bulldog would be without and entirely useful toe! Not only would I ha... read more

Business response:

Jillian, we love caring for Monster and really enjoy his visits, so we are sad to hear you were not satisfied with your experience. Our top priority is to provide exceptional care for our patients, and treatment suggestions were genuinely made with Monster's best interest in mind. If there is anything we can clarify in terms of medical guidance or any concerns we can address, please do not hesitate to give us a call. Should you and Monster be close by, please feel free to still stop by for a treat from the girls at the front... read more

M M.'s profile image
M M. 
rating
8 years ago

They've gone through some changes the last few years and I finally had to leave after many years. Mistakes happen, but they forgot to tell me I was due for my cats annual a couple months after the fact. I've been going there for years, so I have no problem with making the appt. What finally made me decide to leave was refusing to fill my cats medicine and refusing to give me her blood results (from appts I had prior to them Discovering their oversight) until I got in for the annual. I made the appt promptly after them catch... read more

Business response:

Misti, we are sorry for your experience. Our practice manager has reached out in private to apologize and please know we wish you and your cats the best. 

Keith S.'s profile image
Keith S. 
rating
9 years ago

I have a number of experiences with them. there is very different care from different vets. I have had very good experiences but the reason for the one star was from my last experience. my dog was very sick. I was doing all I could for her. she needed a feeding tube but vet insisted on x-rays to look for cancer first... $800. not needed but I had no choice. the dog was sensitive to anesthesia. finally a feeding tube. I asked for a large bore tube but they only had a smaller tube that wouldn't alloy me to give her food. we ... read more

Business response:

Keith, we are sorry to hear you are upset with the services provided at our clinic nearly 6 months ago. We want to assure you that all veterinary care was provided in your pet's best interest and we truly did our best to guide you in getting the best possible treatment for your dog. If you wish to review any of the medical files, please don't hesitate to give us a call at your earliest convenience. 

Frequently asked questions about Pet Samaritan Clinic

How is Pet Samaritan Clinic rated?

Pet Samaritan Clinic has a 4.3 star rating with 727 reviews. 

When is Pet Samaritan Clinic open?

Pet Samaritan Clinic is open now. It will close at 6:00 p.m.