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Pet Samaritan Clinic
- Portland, OR
About this business
Location details
2480 E Burnside Street, Portland, OR, 97214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would definitely avoid this clinic. I've taken my pet there twice since 8 months ago, and I was happy with them until 2 days ago. I had called and asked if they would prescribe something for my furry one to help take the edge off of her nervousness and anxiety over fireworks in my neighborhood. I was called back by an employee named Kentessa. (Tessa) She had my concern all wrong, and stated that my dog needed to be seen by a doctor and examined since my pet had a urinary problem. I stated to her that it was NOT a urinary ... read more
Business response:
Hi Steve, we are sorry to hear you were not satisfied with our team. I am a bit confused on the discrepancies you are stating in regards to the charting as I just reviewed your new client paper work and you hand wrote her age as 5 1/2 years old and that she was a toy poodle mix. The reason we were not able to give you the medications you were requesting without an exam was because it had been 8 months since we had last seen your pet. I apologize if that was not communicated to you by our team in a way that was received well.... read more
I used to come here regularly for my cats checkups, but after I moved and split with my partner I couldn't afford to come here anymore. They were always great for checkups and used to have a few sweet receptionists working there who I always really liked. I called them one day in tears because my cat had been battling thyroid cancer-my ex took her to the vet, gave me a prescription for her and I just followed dosing instructions. I was made aware that even with surgery or radiation it was unlikely she would live through tr... read more
Business response:
Hi Allie, we are sorry to hear you were unhappy with us. I was not aware of how you were feeling until reading this. I also am having trouble finding you in our system. I have your name under an account but not with a cat. If you would like to discuss your experience with me further, I am always available. Sending love and light to you. -Pet Samaritan Clinic- Hospital Manager
Avoid this place, terrible service and 2-4x the cost of other near by vets. Been going here for years and had previously had good care and at slightly above average prices. In the last 12 months It's been one terrible experience after another. Last time their computers were down so they couldn't lookup anything, fill prescriptions, or process payments. This time I waited 45 mins after the exam to get a prescription. I finally asked the front desk to just write out the prescription so I can get it filled at another pharmacy... read more
Business response:
M J, we hear your frustrations and are so sorry that your last visits have not been the best that they could be. We definitely understand that when our server was down it was quite stressful for everyone involved - please know we were doing our very best to keep our doors open, to see pets and to work with what little software access we had. As far as your wait time at your last visit- management immediately addressed what to do when we get behind and to always remember to keep the client informed. We hope after our staff tr... read more
I haven't been in in a few months, but I've been thinking about my last few experiences here, so here goes. First of all, I feel like my pup has always had reasonably good vet care here. A little expensive, but good. But the front desk staff...oy. Most recently: We've been monitoring my senior dog for awhile, who has renal issues but just made the transition over to a prescription diet recently. I had had a few e-mail conversations about it, and at one point I realized that the person (vet? tech? receptionist? not sure) I wa... read more
Business response:
We are truly sorry to hear you had negative experiences with our reception crew and appreciate your feedback. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. If you wish to talk more please reach out to our managment team via phone or email- we are always available to discuss our client's concerns. We wish you a Happy New Year!
Our last visit to the clinic was the final straw. We took our dog because she was coughing and at the time their system was not working, so they could not check the records. The vet said she would review the records when the system is back up. Weeks to more than a month passed and nothing; no call. No follow up to see how our dog is doing. That is NOT customer service. In previous visits, we got the feeling that the staff that works there, including the vets, do not have a sense of care for their patients. We've had extreme... read more
Business response:
Thank you for providing your feedback Sergio. We are truly sorry that you and your pet got tangled into our server outage. It was a nightmare. We understand your frustrations as that is not normal business operations for us. Nor does it reflect our care and love for our patients and their people. We wish you the best and good health moving forward. Thank you, Pet Samaritan Clinic
My pets have been with Pet Samaritan for almost 20 years, but it is now time to find a new clinic. The compassionate veterinarians and staff who used to be the hallmark of the Pet Samaritan have all left. Their replacements are awful -- recent interactions with the staff have been unpleasant, and treatment from the vets has been sub-par (and in my opinion, may have compromised the health of my pet). In addition, the up-selling of unnecessary testing and procedures is questionable behavior in an already very expensive clinic.... read more
Business response:
Sara, we are truly sorry to hear you are feeling this way. There are several of us who have been with the clinic 10-25 years. I would truly like to look into your most recent experience with us in more detail - should you feel comfortable doing that. Our number one goal is to offer exceptional care and service, so please know that we take this feedback seriously. We have shared your comments internally and will do our best to train our newer staff the way that our long time clients are used to.
WARNING!!! This clinic overcharges for every service they provide and triple charges for medications. They don't treat your loving pets or yourself with any compassion even when the diagnosis is grim. My dog had an inoperable tumor even though there is nothing that can be done the vet suggested to have a biopsy and initial cultures taken which would run 170$ note: that more cultures may be needed and that would cost more. If something is inoperable why even bother ordering test it puts the dog in pain and what ever is found ... read more
Business response:
Hello. Our Hospital Manager takes your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience should you feel comfortable.
On the 27 of August I had the Worst visited ever never in my life while having my pets have I ever been so disrespected. The Vet Kennedy was so rude to us told us that our cat was really sick by only touching her and looking at her after I told her I had to go and we were going to look for other resources because I couldn't afford the x-rays that were $300 she decided to call the humane society and make up lies my gf told her she was going to go to work she got really upset and started telling us that our cat was going to ... read more
Business response:
Hi Portland T, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to our furry friends and are saddened that you felt otherwise. Our main goal is their health care and educating clients on how they can best take care of their sick friends. Hopefully you find the care you are looking for with Hannah Pet Society moving forward and your pet is feeling much better.
I'm fairly new to Portland and hadn't established a vet for my two cats yet. I thought this could be the perfect place as it was walking distance from my apartment. I brought my older cat here just for a check up. They were running behind schedule so I had to wait an extra 20 minutes past my appointment time. Not a huge deal - I wasn't in a rush that day and I know emergencies come up. When I did see the doctor, it was someone different than who I'd scheduled with. She told me the doctor I was going to see what still in su... read more
Frequently asked questions about Pet Samaritan Clinic
How is Pet Samaritan Clinic rated?
Pet Samaritan Clinic has a 4.3 star rating with 727 reviews.
When is Pet Samaritan Clinic open?
Pet Samaritan Clinic is open now. It will close at 6:00 p.m.